Client Management Suite

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  • 1.  how to navigate to the unmanaged software list in Software Catalog

    Posted Jan 16, 2013 08:51 PM

    Running Altiris 7.1 sp2 and I would like to know how to navigate to the unmanaged software list in the software catalog.    Currenlty we have about 4200 software in this list.   

    I know that when you go to the software catalog, it has a pop up which allows you to move newly discovered software to the managed or unmanaged list   

    I have on occasion during the move been directed to the unmanaged list.   This list (displayed in the center column) allows me to click on a software and it shows me the list of computers with the software installed.

    Hopefully someone can point me in the right direction.

     

     



  • 2.  RE: how to navigate to the unmanaged software list in Software Catalog

    Posted Jan 17, 2013 09:40 AM

    Managed software products are those that are deliverable, licensed, inventoried/installed, or metered.  Otherwise it sounds like you understand the interface.  Maybe I've missed your question.  What do you need help with?



  • 3.  RE: how to navigate to the unmanaged software list in Software Catalog

    Posted Jan 17, 2013 10:00 AM

    It's Manage -> Software Catalogue on Client facing servers.

     

    What he's looking for is the Unmanaged Software Filter, but I cant find that in our Altiris 7.1 MP1. It shows up in search with an exclamation beside it.



  • 4.  RE: how to navigate to the unmanaged software list in Software Catalog
    Best Answer

    Posted Jan 17, 2013 12:33 PM

    We went back and forth as to whether or not this list should be shown as a default saved search.  Ultimately it was decided to hide it for now.  If you really want it to show up in the list so that you can see which computers have the software installed, use this query to unhide it:

    --Get the State column of the Unmanaged Software Saved Search and convert it to XML

    DECLARE @State XML

    SELECT @State = CAST(State AS XML)

    FROM Item

    WHERE Guid = '6BF8D972-5F63-45F3-9958-DE9F48E03041' --Unmanaged Software Saved Search

     

    --Now modify the default value of "False" and set it to "True"

    SET @State.modify('replace value of (/item/visibleInActivityCenter/text())[1] with "True"')

     

    --Commit the change to the database (this will overwrite the previous State column!)

    UPDATE Item

    SET State = CAST(@State AS NVARCHAR(MAX))

    WHERE Guid = '6BF8D972-5F63-45F3-9958-DE9F48E03041'



  • 5.  RE: how to navigate to the unmanaged software list in Software Catalog

    Posted Jan 17, 2013 01:56 PM

    thanks Andrew.  I actually called Support and they did not know how to get this information.   Is there a reason why when I was moving newly discovered software into the unmanaged list, sometimes this search results appear automatically? 



  • 6.  RE: how to navigate to the unmanaged software list in Software Catalog

    Posted Jan 17, 2013 02:14 PM

    I honestly don't have a good answer as to why it sometimes appears when moving software.  I think it's a "fallback" list, in that if it can't find the software elsewhere it will show this list hoping it's in there.

    Please remember that if a new version of ITMS is released (and you upgrade) that this database change will get overwritten and the saved search will be hidden again :)