Endpoint Protection

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  • 1.  how to obtain cleanwipe

    Posted Feb 19, 2011 10:17 AM

    hi guys i am new here and i am in a desparate need of cleanwipe to remove enpoint protection installed in my computer bcos all normal process of unistalling symantec products have failed including d most recent removal tool, pls help.



  • 2.  RE: how to obtain cleanwipe
    Best Answer

    Posted Feb 19, 2011 02:55 PM

    Call Symantec Technical support to get the latest Cleanwipe 6.2. You need to open support case either call them or open a webcase.



  • 3.  RE: how to obtain cleanwipe

    Broadcom Employee
    Posted Feb 21, 2011 07:40 AM

    Hi,

    Cleanwipe utility is not recommended to run on the server operating systems, it's recommended for client operating systems only. For example - Windows XP, windows 7, vista etc.



  • 4.  RE: how to obtain cleanwipe

    Posted Feb 22, 2011 05:36 AM

    Contact Symatec Technical Support to download the Cleanwipe tool.

    Note: The utility should be run locally on the machine,not remotely as it might cause issues.



  • 5.  RE: how to obtain cleanwipe

    Posted Feb 22, 2011 01:37 PM

    This is actually not true. While you should use caution while running the tool on a server. We have never not recommended running it on a server OS.



  • 6.  RE: how to obtain cleanwipe

    Posted Feb 22, 2011 01:53 PM

    Ted is correct older version of Cleanwipe had some issues but even cleanwipe gets updated. Only reason it should not be run on the server is that it will remove SEP and SEPM thats it,

    It actually doesn't remove any other Symantec apps like Backup exec etc. after running cleanwipe install LU and repair BE it should be fine.

    Also only Cleanwipe should not be run throught RDP and as any other program always latest one should be used.



  • 7.  RE: how to obtain cleanwipe

    Posted Feb 23, 2011 04:53 PM

    I was on the phone for about an hour and when someone pick up the call go lost. I called back and was on hold for a long time. Can someone email me the cleanwipe.exe or know of another place to download it.



  • 8.  RE: how to obtain cleanwipe

    Posted Feb 23, 2011 05:03 PM

    You can create a web Case at 

    https://mysupport.symantec.com/



  • 9.  RE: how to obtain cleanwipe

    Posted Feb 23, 2011 05:31 PM

    Even I have run Cleanwipe on server OS, the only thing that needs to be kept in mind as Cleanwipe would reboot the machine.
    So Don't run it on server OS, when it is in Production.