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How to prevent users from uninstalling SEP 12.1 SBE?

Updated: 24 Jan 2012 | 4 comments
adamscottmartin's picture
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This issue has been solved. See solution.

How can I prevent users from uninstalling SEP 12.1 SBE?  I have already locked all options in the policy but do not see any options to prevent uninstalls. 

Also, all the documents/KBs that I found here by searching are either outdated or provide a method that is not available in my version (possibly only on enterprise?).

Any help?

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Simpson Homer's picture
23
Jan
2012
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Solution To block users from

Solution

To block users from disabling Symantec Endpoint Protection Small Business Edition (SEP SBE) on their client, you will need to lock the settings for all the components that are installed.  The instructions below are for a client with all features. 

 

Step 1: Modify the Virus and Spyware Protection policy

Auto-Protect

1.  Open the Symantec Endpoint Protection Manager.
2.  Click Clients.
3.  Select the group that contains the clients you want to be affected.
4.  Click on the Policies tab.
5.  Click on the Virus and Spyware Protection policy.
6.  Click Auto-Protect, then lock this feature by clicking the padlock symbol next to Enable Auto-Protect.
7.  Click SONAR, then lock this feature by clicking the padlock symbol next to Enable SONAR.
8.  Click Internet Email Auto-Protect, then lock this feature by clicking the padlock symbol next to Enable Internet Email Auto-Protect.
9.  Click Microsoft Outlook Auto-Protect, then lock this feature by clicking the padlock symbol next to Enable Microsoft Outlook Auto-Protect.
10. Click OK to save the Virus and Spyware Protection Policy.

 

Step 2: Modify the Intrusion Prevention Policy

Intrusion Prevention

1.  Click Clients.
2.  Select the same group as before.
3.  Click on the Policies tab.
4.  Click on the Intrusion Prevention policy
5.  Click Settings
6.  Lock both features by clicking the padlock symbol next to Enable Network Intrusion Prevention and Enable Browser Intrusion Prevention.  
7.  Click OK to save the Intrusion Prevention Policy.

 

Once you've made the above changes, the clients will update their policies automatically within the 5 minute heartbeat interval and the option to disable Endpoint Protection Small Business Edition will be greyed out. 

Ajit Jha's picture
23
Jan
2012
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  How to setup a client

 

How to setup a client uninstall password.

 

Solution

Follow the below steps to set up a password:

  1. Open the console manager
  2. Click Clients
  3. Select Policies tab.
  4. Click on General Settings.
  5. Select Security Settings tab.
  6. Select Require a password to uninstall the client
  7. Type the <password> in the box.
  8. Click OK.

Regards'

Ajit Jha

Technical Consultant

STS

Simpson Homer's picture
23
Jan
2012
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Ajit Jha This Option or steps

Ajit Jha

This Option or steps that you have mentioned are not available in a SBE version, Hence the only option is to  prevent the user from Disabling the client service.

adamscottmartin's picture
24
Jan
2012
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Thank you for that answer. 

Thank you for that answer.  All I can say is wow, I am dissapointed.  I just purchased this software but it looks like I won't be able to use it.  Sadly it appears Symantec is going downhill.