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How to re-enroll Windows clients

Created: 17 Jan 2011 | 1 comment
Crash Override's picture

Re-enrolling can solve many problems where the client machines are not doing what they are supposed to be doing.  The text below was taken from the KB article about how to force re-enrollment of a client:

Enrollment is the binding of a computer with PGP client software installed to a PGP Universal Server. After a client is bound to the server, it receives feature policy information from the PGP Universal Server.

It is occasionally necessary to re-enroll a PGP Desktop Client computer. Re-enrolling a client often assists in troubleshooting when enrollment fails with an error or when users are placed in the incorrect policy. There are a few different methods to attempt this, each with their own limitations and risks. Please make sure you understand the consequences of doing each step before you attempt it.

Some of the reasons for re-enrolling a client:

  • Enrollment fails
  • Enrollment succeeds but there are PGP Desktop errors
  • PGP Desktop settings during enrollment are incorrect
  • PGP Whole Disk Encryption did not start because of policy or attribute misconfiguration
  • If you are having a problem enrolling a client or if PGP Desktop is not acting as expected

To re-enroll a PGP Desktop client:

  1. Click the PGP Tray icon in your system tray and select Exit PGP Services.
  2. Delete the PGP Corporation folder from the following location:

    Windows XP: C:\Documents and Settings\%username%\Application Data

    Windows Vista & Windows 7: C:\Users\%username%\AppData\Roaming

    This deletes the preferences file and allows you to start with new settings.

  3. Restart the PGP services by clicking Start>All Programs>Startup>PGPtray.exe

The PGP Enrollment Assistant appears to re-enroll the PGP Desktop client with the server.

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blade1981's picture

I am trying to decrypt emails for my organization.  The person who knew how to do it is gone and I'm trying to figure this stuff out.  I have 2 questions to start.  First, is "PGP Desktop" the program I should use to decrypt emails?  If so, then when I try to open PGP Desktop I get an error message: "Cannot establish connection with the PGP SDK service."

We have a key we are supposed to enter to decrypt, and I dod not know where to enter it.  I assume if PGP Desktop would open then it would have me enter the key.  If PGP Desktop is not working, are there other programs I can find online and use, or will the key only work in PGP Desktop?