Hi,
Reinstalling or reconfiguring Symantec Endpoint Protection Manager
If you need to reinstall or reconfigure the management server, you can import all your settings by using a disaster recovery file. You can reinstall the software on the same computer, in the same installation directory.
You can also use this procedure to install an additional site for replication.
The Symantec Endpoint Protection Manager creates a recovery file during installation. The recovery file is selected by default during the reinstallation process.
To reinstall the management server
1. Uninstall the existing management server.
2. Install the server from the product disc.
3. In the Welcome panel, make sure that the Use a recovery file option is checked, and then click Next.
By default, the recovery file is located in: Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup.
4. Follow the instructions in each panel. The default settings work for most cases. If the reinstalled server connects to an existing database, you change the database settings to those of the existing database.
You can also restore the database if necessary. However, if the Symantec Endpoint Protection Manager database is hosted on another computer or is otherwise not affected, you do not need to restore your database.
To reconfigure the management server
1. To reconfigure the management server, click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Tools > Management Server Configuration Wizard.
2. To install a management server for replication, click Install an additional site.
3. Follow the instructions in each panel.
Preparing for disaster recovery
In case of hardware failure or database corruption, you should prepare for disaster recovery by backing up the information that is collected while you installed Symantec Endpoint Protection Manager. You then copy these files to another computer.
Table: High-level steps to prepare for disaster recovery
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Step
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Action
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Description
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Step 1
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Back up the database.
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Back up the database regularly, preferably weekly.
The database backup folder is saved to Drive: \\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup.
The backup file is called date_timestamp.zip.
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Step 2
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Back up the disaster recovery file.
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The recovery file includes the encryption password, keystore files domain ID, certificate files, license files, and port numbers.
After you install the management server, copy the compressed recovery file to another computer. By default, the file is located in the following directory:
Drive:\\Program Files\Symantec\ Symantec Endpoint Protection Manager\Server Private Key Backup\recovery_timestamp.zip
· The recovery file only stores the default domain ID. If you have multiple domains, the recovery file does not store that information. If you need to perform disaster recovery, you must re-add additional domains.
· If you update the self-signed certificate to a different certificate type, the management server creates a new recovery file. Because the recovery file has a timestamp, you can tell which file is the latest file.
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Step 3
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Save the IP address and host name of the management server to a text file (optional).
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If you have a catastrophic hardware failure, you must reinstall the management server using the IP address and host name of the original management server.
Add the IP address and host name to a text file that is called Backup.txt.
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Step 4
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Copy the files you backed up in the previous steps to another computer.
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Copy the backed up files to a computer in a secure location.
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Restoring the database
If the database gets corrupted or you need to perform disaster recovery, you can restore the database. To restore the database, you must first have backed it up.
You must restore the database using the same version of Symantec Endpoint Protection Manager that you used to back up the database. You can restore the database on the same computer on which it was installed originally or on a different computer.
The database restore might take several minutes to complete.
To restore the database
1. Stop the management server service.
2. On the Start menu, click All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Tools > Database Back Up and Restore.
3. In the Database Back Up and Restore dialog box, click Restore.
4. Click Yes to confirm the database restoration.
5. In the Restore Site dialog box, select the backup database file, and then click OK.
Locate the copy of the backup database file that you made when you backed up the database. By default, the backup database file is named date_timestamp.zip.
6. Click OK.
7. Click Exit.
8. Restart the management server service.
Regards
Ajin