Endpoint Protection Small Business Edition

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  • 1.  How to read SEPM Logs from SymHelp

    Posted Apr 22, 2013 04:34 AM

    Hey Guys,

     

    Most of the time when I'm on a deep problem Symantec Support asks me to gather logs with SymHelp, and normally it will take a day before the result will appear, can anyone send me a link where I can learn to read logs using symhelp so I can do it myself?

     

    Thanks,



  • 2.  RE: How to read SEPM Logs from SymHelp

    Posted Apr 22, 2013 04:44 AM

    hello,

    Look this Kb

    About Symantec Help (SymHelp)

    Article:TECH170735  |  Created: 2011-09-29  |  Updated: 2013-04-04  |  Article URL http://www.symantec.com/docs/TECH170735
    The Report Page
    If you are experiencing an issue with a supported Symantec product select the Report page button to see a list of issue reports. These reports are grouped into the following sections:
     
    ·         Errors lists individual problems found by the tool. Click each error for detailed information.
    ·         Warnings, which are issues that warrant some attention but which probably are not critical.
    ·         OK lists items which passed the checks that the tool ran against them.


  • 3.  RE: How to read SEPM Logs from SymHelp

    Posted Apr 22, 2013 06:12 AM

    When you open SymHelp, there is the option , File >> Open Report which will open a created report for you.

    Aside from that, I believe Symantec has an internal tool that they use to see the logs. I don't believe it is a publicly available tool.



  • 4.  RE: How to read SEPM Logs from SymHelp
    Best Answer

    Trusted Advisor