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How to recover hidden or closed "panes" in CCS 11.0 console

Created: 17 Jan 2013 • Updated: 17 Jan 2013 | 4 comments
TheMagician's picture

So, you have been clicking around the console and accidentally or on purpose hit "Hide" (or a little "x" next to the autohide button) instead of Autohide on the caption bar of one of the following panes:

-  Jobs Filter View

-  Browse Jobs View

-  Jobs Property Tabs View

(or any other pane for that matter) and you would like to know how to recover these panes.  Well, what may have been a small oversight (on a certain software vendors' part) has cost me 2 hours trying to rectify it and I finally found the answer.  Credit to cmccoy2.

 

You can browse to the following path on the server or computer hosting the "broken" console:

C:\Users\**USER FOLDER**\AppData\Local\Symantec\CCS\Preferences\

In that folder, you will delete the folder with a GUID name starting with "Url.".

e.g. Url.NB2HI4B2F4354HYEW4H65J3LBNZ2GKYZOMNXW2===

 

Restart the console and boom, you have all your panes back.

 

Note to self - DON'T HIDE THE PANES FOR ANY REASON.  THE AUTOHIDE FEATURE WILL MOVE THE PANE OUT YOUR WAY.

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Chaitali's picture

Thanks for sharing.

Any idea when Symantec is going to fix this? In a PCU or a Service Pack?

 

TheMagician's picture

I will pose that question to the engineers this week and update this post.

TheMagician's picture

Symantec have said that there are a few major changes coming in the next release currently expected in May of this year.

The speculation includes a web-based administration interface.