how to register PGP licenses under Symantec support & upgrade software?
I owe two active licenses for PGP 10.* corporate as individual. I am trying to figure out how to upgrade the software. The link to PGP LEMS provided at the pgp and symantec forum posts redirected me to the symantec licensing portal. After registering with it, I noticed that my account is empty, there is no information on the products. As per information and links provided I tried to seach my license numbers and register them with the symantec site. I put first the customer number, them the order numver, then the sku, then experimented with various options from the drop-down menu. To no avail. The system doesn't recognize me as current customer. Then I went on trying to find out how to contact symantec support and ended up posting at this forum. Overall, it took me 1.5 hours and reading the horrible stories at this forum this wasn't a record.
I'd like to ask the Symantec execs and support straightforward question: are you folks going to care and support existing PGP customers on a standalone basis? When the migration is over why the licensing and support don't work as promised and advertized? Why do we need to spend time trying to figure out how to upgrade the software or register it at the symantec website? I've been PGP customer for the last 5 years and I NEVER has had such problems before or needed to post to the forum to get heard by the support. PGP has a long tradition of supporting its customers, not only at the corporate level but at the individual level. It's not only the software, but also the brand that won the loyalty of customers around the globe. Is Symantec going to continue serving exiting PGP customers as well as PGP did it? If it is then contact me via forum or by email to help resolve the problem.
FYI I have been symantec customer both as a corporate and as an individual for the last 10 years.