Endpoint Protection

In SEPM console, I see several computers have risks, yet they are not infected.

How do I clear these risks from the machines? I might be able to remote into them, what are my options?

Are you running 12.1?

These will clear automatically by the SEPM. I would suggest running a full scan on the machine and if it turns up clean, it will report that to the SEPM and it should clear.

Cannot Delete the "Still Infected" Value From the Symantec Endpoint Protection Manager 12.1 Console

Hello,

Agreed with above comments.

In SEPM 12.1, the "Still Infected" number will go down automatically as the threat is completely removed from the network.

This is a part of the enhanced management console.  The management server resets the Still Infected Status for a client computer once the computer is no longer infected. It gives a more accurate status for how many client computers really are infected.

Check this Article:

Cannot Delete the "Still Infected" Value From the Symantec Endpoint Protection Manager 12.1 Console

http://www.symantec.com/docs/TECH165846

Secondly, I would suggest you to work on these Articles:

Identifying the infected and at-risk computers

http://www.symantec.com/docs/HOWTO80990

Remediating risks on the computers in your network

http://www.symantec.com/docs/HOWTO80936

Hope that helps!!