Endpoint Protection

I got a problem with SEP 12.1.1

Unfortunatelly one of my customers installed the SEP Client on a Windows Server 2012 R2

 

It’s not possible to launch the gui (compatibility issue)

It’s not possible to uninstall SEP via control panel

 

I tried to manually remove SEP like described in http://www.symantec.com/business/support/index?page=content&id=TECH161956

But since the tamper mode is activated, it is not possible to change the registry or msconfig settings.

 

I also tried to update it to version 12.1.5 although the setup runs fine nothing seems to change. The control panel still shows 12.1.1 as the installed version

 

Is there any way I can uninstall the SEP client?

 

Thanks in advance

Is this server core? Otherwise try cleanwipe

You can contact symantec support. QuickStart Guide - Create and Manage Support Cases in SymWISE http://www.symantec.com/docs/HOWTO31132 How to update a support case and upload diagnostic files with MySupport http://www.symantec.com/docs/TECH71023 OR Regional Support Telephone Numbers: United States: https://support.broadcom.com (407-357-7600 from outside the United States) Australia: 1300 365510 (+61 2 8220 7111 from outside Australia) United Kingdom: +44 (0) 870 606 6000 Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

The cleanwipe utility did the job!

Cool Tool - Did not know that.

 

Thanks for the hint!

 

Problelm solved - thread closed