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How to remove EV services and server from the vault console in a clustered setup

Created: 06 Mar 2013 • Updated: 27 Mar 2013 | 3 comments
This issue has been solved. See solution.

We have EV servers running version 9.0.4 in a clustered setup. I have consolidated all the indexes, tasks and vault stores to point to one server. The other servers in the site are good to go. When I try to delete the services, I get the error message "You cannot add or remove services when in a clustered configuration". Can anyone please advise?

Operating Systems:

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Advisor's picture

There is an article on this scenario:

You cannot add or remove services when in clustered configuration

http://www.symantec.com/docs/TECH168130

ferozkhan17's picture

Got rid of the EV server by following the below steps. Ensure that you have moved all the indexes, tasks and vault stores to another EV server in the site. Backup the EV directory database.

1. Evict the passive node from the cluster.

2. Uninstall EV binaries from passive node and then active node.

3. Open the computerentry table and note down the computerentry id of the EV server that needs to be removed.

4. Delete the rows in TaskControllerServiceEntry, StorageServiceEntry, ShoppingServiceEntry and IndexingServiceEntry table where the computerentryid is the same as of the EV server that needs to be removed.

Example sql statement-

Delete from shoppingserviceentry where computerentryid = '21F5721AABB777C41BBAC6072CDB6777F1410000EVserver'

5. If you are unable to remove the row in IndexingServiceEntry table, then open VAC and assign a different EV server under the default indexing service in EV server properties.

6. Finally delete the server from the VAC.

SOLUTION