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How to remove ProtectionUtilSurrogate?

Created: 17 Aug 2010 • Updated: 19 Sep 2010 | 7 comments
This issue has been solved. See solution.

I am currently uninstalling symantec in windows7. It was successfully remove in add/remove program. When I try to reinstall, the application was terminated by ProtectionUtilSurrogate. How can I reinstall AV if ProtectionUtilSurrogate's service is present.

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mclemson's picture

This is a forum for ticketing software -- you will want to post in the antivirus forum.

Try running the CleanWipe utility which you can get from support.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

ohzone - CherylPeterson's picture

Moved to antivirus forum...

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AravindKM's picture

Now it is in correct form.Restart the PC once and try to install.Which is the version you are trying to install?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

jhay6600@yahoo.com's picture

We've create a package for bit64 for Windows 7 and our SEP version is 11.0.5002.233.

I've tried to use cleanwipe but it always failed because of ProtectionUtilSurrogate. I've been trying to remove from taskmanager but everytime I attempt to remove or sylink, it always prompt. I am in admin account.

AravindKM's picture

Can you provide us %temp%\sep_inst.log?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

jhay6600@yahoo.com's picture

I've already solve the problem. Try to uninstall symantec, follow this link for manual uninstallation of symantec.
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/a4cd7d00780ce3dd8825732b005a7638?OpenDocument

1. I've created a reg file on manual deletion of Symantec registry entries. 
2. In Symantec Console, I've create new Symantec package for 64-bit OS.
3. Disable the simple file sharing
4. Install 64-bit Symantec.

Thanks
 

SOLUTION