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How to remove a SEP client from SEP Manager?

  • 1.  How to remove a SEP client from SEP Manager?

    Posted Oct 07, 2010 06:43 PM

    Hi,

     

    I've uninstalled SEP by using Program Add Remove from a client computer and removed from SEP Manager but SEP Manager still reports this computer in the summary, not up to date virus signature. How I can stop receiving any report from this client as it no longer exist?

     

    Regards



  • 2.  RE: How to remove a SEP client from SEP Manager?

    Broadcom Employee
    Posted Oct 07, 2010 10:13 PM

    from the SEPM console, right click on client and select delete



  • 3.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 07, 2010 11:05 PM

    Hi Pete,

     

    Thats what I did already. deleted the client from SEP manager but SEP manager still reports it (Cannot see the client computer on the client list but appears on the summary).



  • 4.  RE: How to remove a SEP client from SEP Manager?

    Broadcom Employee
    Posted Oct 07, 2010 11:10 PM

    which is the parameter you seeing this client seen in the summary table, since these are pulled for 12 hours (default) or last 24 hrs you may need to wait for some more time.



  • 5.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 08, 2010 12:12 AM

    Its been almost 1 week and all parameters are default.



  • 6.  RE: How to remove a SEP client from SEP Manager?

    Broadcom Employee
    Posted Oct 08, 2010 12:20 AM

    ok, not sure, can you check if deleting the client from DB makes any difference?



  • 7.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 08, 2010 12:25 AM

    Restart SEPM service twice(There should be some time difference between two restarts..may be an hour) and try



  • 8.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 09, 2010 12:18 AM

    Restarted twice as recommended but did not work. Is there any way to delete this client from the database manually?



  • 9.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 09, 2010 12:36 AM

    Have a look at the schema information.Refer below link

    Symantec™ Endpoint Protection Manager Database Schema Reference



  • 10.  RE: How to remove a SEP client from SEP Manager?
    Best Answer

    Broadcom Employee
    Posted Oct 09, 2010 02:42 AM

    take a backup of DB , then you may run this command delete * from sem_client where computer_name=’computer_name(name of the co,mputer)



  • 11.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 10, 2010 04:58 PM

    Thanks guys for your help.  Best regards



  • 12.  RE: How to remove a SEP client from SEP Manager?

    Posted Oct 12, 2010 04:41 AM

    ok, so the right click and delete client is not enough from the SEP console ?