Endpoint Protection

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  • 1.  How to remove Torjan.gen ?

    Posted May 02, 2013 07:56 PM

    Hello : 

    I Have this Torjan.gen virus and i cant remove it what ever i do ,  it just keep appearing again and again and the only action is taken is " log only "

    i also i tried power eraser and the portable removal tool but nothing 

    this is what i get  ,

    Virus.jpg

     

     

    I realy appreciate any help for this  , and thanks in advance 



  • 2.  RE: How to remove Torjan.gen ?

    Posted May 02, 2013 08:01 PM
    This is a known bug. What version are you on.


  • 3.  RE: How to remove Torjan.gen ?

    Posted May 02, 2013 08:09 PM

    Endpoint protection 11.0.6100.645



  • 4.  RE: How to remove Torjan.gen ?
    Best Answer

    Posted May 02, 2013 08:14 PM

    Need to upgrade to latest version. See here

    When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

    Article:TECH102953  |  Created: 2007-01-19  |  Updated: 2013-04-22  |  Article URL http://www.symantec.com/docs/TECH102953

     



  • 5.  RE: How to remove Torjan.gen ?

    Posted May 02, 2013 08:20 PM

    Thanks Alot