How to request hotfix TECH162746?
One of our customers needs the private hotfix mentioned in the article TECH162746. They can't restore any files and need the hotfix really fast.
I've tried to open a Support Case, but it keeps asking me for either the "Technical Contact ID", "Support Number" or "Technical Case ID", and I can't move on with the Case to request the hotfix to solve the restore problem.
Could someone please explain me how to properly request the hotfix, or what kind of information is expected for "Technical Contact ID", "Support Number" or "Technical Case ID"?
PS - I've tried to put the article number on the "Technical Case ID" field, but to now avail...