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How to reset

Created: 27 Sep 2012 • Updated: 28 Sep 2012 | 7 comments
This issue has been solved. See solution.

Hello - How to reset the console admin password as i have forgetted the same?

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ChandanMistry's picture

To reset the password, follow the below steps:

Open a command prompt window.

Navigate to the Tools subfolder in the Symantec Endpoint Protection Manager directory on the drive and location where you installed the manager.

Note: The default installation path is C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools

From the command line run the batch file named "resetpass.bat" This will reset the password to a default user name and password of admin/admin.

4. Following login, user will be prompted to change the password. The password may be the same as the previous password.

_Brian's picture

For which version, 11.x or 12.1?

rs_cert's picture

For Version 11.x

Resetting the administrator password to admin

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

 If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.

To reset the administrator password

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3.Double-click the resetpass.bat executable file.
The password is reset to admin.

4.Change the password immediately.

Warning: Do not use the "admin" account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the Symantec Technical Support knowledge base article,


_Brian's picture

For 11.x, run resetpass.bat

Located at <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

Double-click the resetpass.bat file

Login with admin/admin and it will prompt to change your password.


For 12.1, click Forgot password link on login page of SEPM and follow the steps.


John Santana's picture

Actually I was having this issue few days ago, I wonder if anyone mock around with the SEPM SQL server database ? an this be done through SQL database ?

or if someone actually restoring the database from SQL server can roll back the admin password as well ?

I'm curious.

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.

Mohan Babu's picture

If you are running on Version SEP 12.1 RU1 MP1 [SEP12.1.1101]. The resetpass.bat will not available and If the Forgot password option is not working on Console logon screen. Then you need to contact support they can provide resetpass.bat and they will reset the password..

Mohan Babu

+91 9884382160

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