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how to reset admin password on SEPM 12.1.x?

Created: 02 Jun 2014 • Updated: 08 Jun 2014 | 4 comments
This issue has been solved. See solution.

How to reset admin password on SEPM?

Admin credentials with which SEPM was installed and configured have been lost as previous admin has resigned.


Operating Systems:

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Rafeeq's picture

you can check the email settings and click on forgot password or else call support they will help you out.. 

check the article

cooldude's picture

Incase you are running 11.x SEPM

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
  2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
  3. Double-click resetpass.bat.

    The user name and password are reset to admin.

  4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

Incase you are running 12.x SEPM

you can reset with forgot option. Below article guide you

For resetpass tool contact with symantec support

To Receive resetpass.bat file, you could log a case with Symantec Technical Support.

How to create a new case in MySupport


Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
Brɨan's picture

Best option is to call support so they can pass along the resetpass.bat utilty for 12.1

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