Endpoint Protection

I forgot the password of a limited administrator account. Now I use another administrator ID to logon SEPM to reset password, but old password is required. How to reset the password without origional password?

You can use the forgot password option to reset it.

Forgot your password?

Then enter user name and domain name.

It will send the password on the email which you have added in server

Old password is not require.

You can enter the admin id password in first column.

That password which you have use to login the admin id for resseting it.

Are you on 11.x or 12.x ?

if 11 check this

Try right clicking on resetpass.bat and choosing run as administrator to elevate your permissions and reset the password. If it is a 2008 server.

Other possible solutions can be found in this link.

Run the tool as Administrator
 

1. Click Start, and then click All Programs
2. Click Accessories
3. Right-click Command Prompt and click Run as administrator
4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
   1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
   2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
6. Type in resetpass.bat to run the tool

Add a user group 'Authenticated Users' to the SEPM  folder

1. Check the folder permissions on the folder where the Symantec Endpoint Protection Manager is installed.
2. Right click on the folder Symantec Endpoint Protection Manager from its installed location.
3. Go to Properties, then click on security tab
4. Check if a user group called as 'Authenticated Users' is present.
5. If not then add a user group 'Authenticated Users' to the SEPM  folder and inherit its permissions to the subfolders.
6. By clicking on add, in blank area type Authenticated users, and click on Check Names Button.
7. It will highlight the Authenticated Users name, click OK
8. Then click on Advanced tab, and check the box near the title Replace the permission entries on all the child objects with entries shows here that apply to child objects.
9. Click on apply then yes it will take some time to replace the permission once it completes then click on ok.
10. Retry resetting the SEPM  password using the resetpass.bat utility. 

Hi All

Always thanks for your prompt and great support. I misunderstand "Your password" means. Thanks

WC :)

Always available here for support.