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how to reset the password of Symantec Admin account

Created: 14 Oct 2012 • Updated: 17 Oct 2012 | 8 comments
This issue has been solved. See solution.

I am new in Symantec, For knowledge purpose I want to know how to reset the password of Symantec Admin account?

Version - 11.0.6005

Regard

Ashok

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Sumit G's picture

Resetting the administrator password to admin

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

Note:
 If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.
 

To reset the administrator password

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3.Double-click the resetpass.bat executable file.
The password is reset to admin.

4.Change the password immediately.
 

Warning: Do not use the "admin" account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the Symantec Technical Support knowledge base article,

http://www.symantec.com/business/support/index?page=content&id=TECH104726&locale=en_US

second way

  1. Click Start, and then click All Programs
  2. Click Accessories
  3. Right-click Command Prompt and click Run as administrator
  4. When prompted, either click "Yes" or enter your administrator credentials if necessary.
  5. Navigate to the directory of the "resetpass.bat" tool using the cd command. (e.g. cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools)
    1. On a 32-bit system the default location is: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    2. On a 64-bit system the default location is: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools
  6. Type in resetpass.bat to run the tool
  7. Wait for 10 minutes and login to SEPM with username and password as admin
  8. It will prompt for new password

Regards

Sumit G.

SOLUTION
Jackie007's picture

In the installation folder of SEPM, [c:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools] by default there is a BATCH FILE called: "reset password.bat"

Running this tool will reset your password to the default unless you specify otherwise

Resetting the administrator password to admin (11.x)

http://www.symantec.com/docs/HOWTO26949

Resetting the administrator password to admin

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

Note:
If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.

Adding an administrator account

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

  2. Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click the resetpass.bat executable file.

    The password is reset to admin.

  4. Change the password immediately.

Warning:
Do not use the "admin" account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the Symantec Technical Support Knowledge Base article, How to setup a SEPM administrator account to use your Active Directory authentication.

Thanks....

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guru_1's picture

To reset the administrator password

Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
Double-click the resetpass.bat executable file.
The password is reset to admin.
Change the password immediately.

Regard

RajGuru

Slogan: Delighting The Presence

akgs's picture

Thanks to all for your reverts. I will try and get back you if any concern.

Chetan Savade's picture

Hi Ashok,

As a best practice prior to start the new thread please search it in existing database.

http://www.symantec.com/business/support/index?pag...

You might find the answer without creating new thread.

There are many similar threads few of them are listed below :

https://www-secure.symantec.com/connect/forums/adm...

https://www-secure.symantec.com/connect/forums/use...

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SameerU's picture

Hi

To reset the administrator password

1.Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2.Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3.Double-click the resetpass.bat executable file.

The password is reset to admin.

Regards