Endpoint Protection

I have reinstalled the SEPM 11.0.6 but all the settings are gone including the grouping of client PCs. I have backup the folders and files before reinstallation, but how to restore them?

Hi,

Go throught this article.

Symantec Endpoint Protection 11.x: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH102333 

have you taken database backup ?

I hope it will help you !!

 since you have a backup you can restore the settings as mentioned in the article

http://www.symantec.com/business/support/index?page=content&id=TECH102333

Hello,

If you have all folders backed up,Please follow following steps:

1. Stop the Symantec embedded database and SEPM service from services.msc.

2. Rename the  following folder and files

c:\Program Files\Symantec\Symantec Endpoint Protection Manager\db to db_new

c:\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private key backup to Server Private key backup_new

c:\Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\conf\server.xml to server.xml_new

c:\Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\etc\keystore.jks to keystore.jks_new

3. Copy paste the backed up db folders(Program Files\Symantec\Symantec Endpoint Protection Manager\db and Program Files\Symantec\Symantec Endpoint Protection Manager\ServerPrivate key backup) as well as server.xml and keystore.jks in the above locations as we renamed the new ones

4. Start the Symantec embedded database service

5. Run management server configuration wizard and provide the dba password

6. Login to the SEPM with all the setting same and clients will be online.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you

Restore client communications

1. Log on to the Symantec Endpoint Protection Manager Console.
2. Click Admin.
3. In the "System Administrator" pane, click Domains.
4. Under "Tasks", click Add Domain.
5. Click Advanced.
   
   
   
    
6. Open the disaster recovery text file, select and copy the domain ID and then paste the domain ID into the "Domain ID" box.
   
   
   
    
7. Click OK.
8. Repeat this procedure for each domain to recover.
9. Under "Tasks", click Administer Domain.
10. Click Yes on the "Administer Domain" dialog box.
11. Click OK.
12. Restart all of the client computers.
    Note: The computers appear in the Temporary group.
     
13. If you use one domain only, delete the unused Default domain, and rename the newly created domain to Default.

I get the list of clients in "clients", but in  "home" and "monitors" ,  it seems that the reporting component is missing.

what is the message?

Is the message is unable to communicate to reporting component, try this URL

http://www.symantec.com/business/support/index?page=content&id=TECH104777

No message appear at all, but I find that when I refresh the page, it appears that the SEPM is using port 8013 but my server port is 8011. It might be the old setting that I applied in the old database.  Would that be a problem or not? How to solve it or I still have to rescan all clients?

check the conf.properties under SEPM to know the port.

If it is changed, you should reconfigure the SEPM.