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How to restore a emails in the retention period

Created: 20 Jun 2013 • Updated: 20 Jun 2013 | 6 comments
This issue has been solved. See solution.

My EV server is configured to hold the deleted archive emails for 30 days.

If a user delete a short cut, the configuration is set to delete both the shortcut and the archived email from vault.

I dont find an option to recover a deleted archive email from the 30 day retention. Please help me on how to recover the deleted archied email.

Operating Systems:

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Rob.Wilcox's picture

Have a look at the properties of the Site object in the VAC.  You should see the option to retain deleted items.

Then an admin can recover the items which are deleted from the properties of the archive.

 

(I think.. sorry not in front of a console right this second)

Raj_Kumar's picture

Thanks Rob,

So end user dont have an option to restore the deleted archived emails, even if there is a configuration to retain the deleted item...

Can I know how an admin can recover it.

 

Rob.Wilcox's picture

Correct - end user can't do it.

Admin does it by going to the properties of the Archive in the VAC.

SOLUTION
Raj_Kumar's picture

I'm new to this... Can you please direct me to the link or a short step by step about the  "going to the properties of the Archive in the VAC".

Thank you

Rob.Wilcox's picture

Open the VAC, and navigate as shown below:

2013-06-20_10h57_10.png

 

Right click ont he archive, go to properties. 

Click the Deleted items tab, as shown in the screenshot in the previous post.