Endpoint Protection

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  • 1.  How to Scan my Android Mobile

    Posted Sep 13, 2016 12:37 PM

    I am faceing problem in symantec client, how to scan my Android mobile, because scan option is not available when i connect it with my Desktop, so request to please give me solution regarding this issue.



  • 2.  RE: How to Scan my Android Mobile

    Posted Sep 13, 2016 12:41 PM

    Is the device mounted with a drive letter?



  • 3.  RE: How to Scan my Android Mobile

    Posted Sep 14, 2016 05:04 AM

    Hi Ghanshyam,

    Mount the SD Card and scan that drive- a Windows / Mac / Linux machine protected by SEP will detect Android malware if we have definitions againats malicious files that are tehre.  For dedicated Android protection, use Norton Mobile Security.  https://mobilesecurity.norton.com/

    Please do keep this thread up-to-date with any additional question, or mark it solved if you have received your answer!

    With thanks and best regards,

    Mick

     



  • 4.  RE: How to Scan my Android Mobile

    Trusted Advisor
    Posted Sep 14, 2016 05:24 AM

    You will need to enable USB Mode on your Android device in order for your computer to see the internal card/memory card. Once it's enabled, you can scan from there.



  • 5.  RE: How to Scan my Android Mobile

    Posted Sep 15, 2016 05:08 AM

    Hi Ghanshyam,

    Just a ping to see if you have any aditional questions?  The thread is still marked "needs solution"

    With thanks and best regards,

    Mick