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how to see the manage cases

Created: 26 Dec 2012 • Updated: 25 Feb 2013 | 7 comments
adeelm's picture
This issue has been solved. See solution.

Dear all,

    I am new in the Symantec World. I created an account with mysymantec and opened a case. I am unable to see the the open case in the Manage case in the Techincal support area.

Kindly provide guidence

Thanks

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Ashish-Sharma's picture

HI,

Check this may be help

How to Manage Support Cases Online

Article:HOWTO31091  |  Created: 2010-07-26  |  Updated: 2012-03-23  |  Article URL http://www.symantec.com/docs/HOWTO31091
 

Thanks In Advance

Ashish Sharma

zafar1907's picture

Hi,

This may solve your Query.

Manage a Support Case

  1. Open Symantec Web-based Information Sharing Exchange (SymWISE), in your favorite web browser.
  2. Login using your SymAccount credentials by clicking on the Login link found on the upper right-hand side of the page. If you do not have a SymAccount, you can register for one from the Login screen.
  3. In the panel directly below the Login, choose Manage a Support Case from the My Support options provided. You will be directed to the MySymantec – Case List – Technical Support webpage.  This page show you your Open support cases.
  4. Click on the My Cases option under Technical Support to see a summary of all your cases.
  5. When done reviewing your cases or current  case status, you may Logout.

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Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Ajit Jha's picture

Hi Adeelam!

Please find your here at this Link:

http://www.symantec.com/business/support/index?pag...

Also,

If you would have googled for " How to manage support cases in syamnetc", you would have got the same links which me and other members have shared you. According to me, we all should do some Home work.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

adeelm's picture

Dear all,

   I have visited the Page that you have provided but the problem is that I can not see the opened cases there.

I see the same page where I have to enter all the information and then tell weather it is a Techincal issue or a non Technical issue.

Thanks

Ajit Jha's picture

Hi

You need to fill up the Form once and then Log out and relogin. Try to use Internet Explorer.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

adeelm's picture

Contacted Symantec Sypport and they enabled my symantec portal account. Now I am able to login and create and modify cases.

Thank you all ...

SOLUTION
Ajit Jha's picture

Good to hear that. Enjoy using symnatec Support..

Cheers!!

Regard's

Ajit Jha

Technical Consultant

ASC & STS