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How to send the suspicious file to Symantec Lab

Created: 02 Aug 2009 • Updated: 25 Aug 2010 | 10 comments
vee_zza's picture
This issue has been solved. See solution.

Dear All

If i found the suspicious file or virus, how does we send to Symantec Lab?
via web access or/and Having any some submission-email?

What is the best way to send the file? and how are their respone time?

Thank you

Comments 10 CommentsJump to latest comment

ajeet kumar's picture

If you want to submit suspicios file or virus to symantec security response team. use this link.
Zip the infected files, fill up the form. after submission symantec will send tracking number to your e-mail ID immediately.
This is confirmation mail of submission only.
Another e-mail will come with closing, if symantec find your submitted file was virus, then symantec will provide virus definition updates,


Vikram Kumar-SAV to SEP's picture  or /basic /essential depending on your support contract of no contract then /retail 

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search use it.

vee_zza's picture

1. i've registered in partner net for Symantec partner

2. and we are using SEP11 in our company too.

What is higher piority support between Partner net and End-user?

ajeet kumar's picture

Symantec Platinum Partners deliver the highest value to their customers.

For more information go through this link.

ajeet kumar's picture

Log on
click on Technical Support - here you can see your Partnet level.


Mudit Kumar's picture

Hi Vee_Zza,

I would suggest to contact Support before you submit any file to Security team. As this the a proper procedure and channel for Submitting Suspecious Files.

Thanks & Regards,
Mudit Kumar

ajeet kumar's picture

did u checked ur partner level, open the
click on Technical Support - here you can see your Partnet level.

Mithun Sanghavi's picture

You may submit a file via scan and deliver or by excluding the original location of the sample and restoring it, then using the submission site below.

To submit a file directly from the Quarantine of Symantec Endpoint Protection:

Title: 'How to submit file(s) from quarantine using the new user interface within Symantec Endpoint Protection 11.0'
Document ID: 2007031308253048
> Web URL:

To create exceptions for the original location of the file in Symantec AntiVirus Corporate Edition to restore from Quarantine and manually submit the file:

Title: 'Excluding specific drives and folders from Symantec AntiVirus scans'
Document ID: 2002092413394848
> Web URL:

To manually upload a file that is being flagged as a threat and you see as a false positive to Symantec Security Response, please follow the manual submission process at the following URL:

(If you do not have a Technical Contact Id, call Symantec Tech Support... Ask for the same...)

Few More Articles:

Title: 'Common loading points for viruses, worms, and Trojan horse programs on Windows NT/2000/XP/2003'
Document ID: 2001060517115206
> Web URL:

Title: 'Common loading points for viruses, worms, and Trojan horse programs on Windows 98/95/3.1x'
Document ID: 1999052415383948
> Web URL:

Mithun Sanghavi
Associate Security Architect


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