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How to set client communication time

Created: 16 Oct 2012 • Updated: 18 Oct 2012 | 5 comments
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How to set the time of client and server communication regarding policy and such other contents

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Parks1's picture

Find Step

1.    Login to the SEPM Console
2.    Click Clients > Groups(where need to be change)
3.    On the Clients page, click the Policies tab
4.    Under Location-independent Policies and Settings pane, under Settings, Click Communications Settings.

5.    In the Communications Settings dialog box, under Heartbeat Interval, set the frequency time with required time eg- 20 (min).

6.    Then Click Ok.

Push Mode    :-    Client will communicate at the specified interval
Pull Mode    :-    There will always be constant connection between SEPM and SEP

We are recommended to set the pull mode download setting.

Mithun Sanghavi's picture


Work on the Steps mentioned below.

  1. Open the SEPM console.
  2. Click "Clients".
  3. Select "Policies" tab
  4. Click "Communication settings from Settings".
  5. Select Pull mode
  6. Change the heartbeat to the one you require.

Also, check these Articles:

Symantec Endpoint Protection : The Heartbeat Process

Improving client and server performance

Understanding Pull mode and Push mode

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

A. Wesker's picture

Euh it's the reverse ^^

Push Mode maintains a permanent connection between the SEPM and the clients.

Pull Mode Client will communicate to specified interval ;-)

At least you're right, we recommend to set the communication to Pull Mode and to raise the Heart Beat Interval depending the quantity of managed clients you have.

Push mode is not recommended when you already reach more than 100 clients and it uses network bandwith to maintain a permanent connection between your SEPM server and your SEP Managed clients when finally it's not necessary required as there 3 distributions of definition on daily basis.

1 during the morning

1 during afternoon

1 after the beginning or middle or evening.

So Push mode is not the best setting cause at least the SEPM will not have new definitions every 5 or 30 minutes for his clients. He will have new definitions every 4~8 hours.

But of course you don't need to raise the heart beat interval that high or your clients will always have more or less major delay between the definitions available on the SEPM and their own definitions.

Depending if most of your machines are online during the same period time, you could set the heart beat interval to optimized values.


If you have between 1 to 99 clients => 5-10 minutes are fine.

100 to 499 => 20-30 minutes are fine.

500 to 1000 => 40-50 minutes are fine.

Over 1000 clients => 1 hour to 2 hours are fine.

Kind Regards,

A. Wesker

Chetan Savade's picture


Could you please update us with your environment details? Total sites, number clients, GUP if any ? Replication if applied?

By default heartbeat interval is set to push mode with 5 minutes heartbeat interval.

However if SEPM is installed on Windows XP  then recommendation changes to pull mode with 30 minutes heartbeat interval.

XP best practice

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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