How to shut off SEP alerts when a virus is found?
We wanted to test SEP for finding a virus so we used EICAR.
I copied the EICAR text into a text file and saved it. Immediately SEP stopped it and deleted it. We were happy with that.
The SEP manager also showed this. Also good.
And we got an email alert like we wanted. Also good.
And then we got another alert. And another. And another. Every two minutes it would send out an alert.
We've acknowledged the virus catch in the notifications area. That's green. But it's still sending out alerts. We restarted the server SEP is on. We deleted and recreate the alert notification. No luck -- It's still sending these alerts. Each alert is the same. It's the same time for when it found the virus.
How do we stop these alerts? We finally gave up and took the notifications off but if a real virus comes along we won't get the emails. Is this a flaw in the software or user error on our end?