Client Management Suite

Hello there,

Please i need some guideline. I am currently evaluating Altiris ITMS 7.1. i am trying to deliver a device driver software to install without user interaction. I was able to deliver using quick install, but it required a user to click next.

i did the managed software delivery and deselected the user interaction, but this hung and failed after a while.

I am not sure what to do next, i have tried to read the command line procedure, but it appears a bit complicated.

Please help...Buki

(if it's an MSI) you should get command lines pre-built for you that include options like qb (quiet basic), etc. Are you installing an msi? You can also create custom command lines. In any case, with your command lines configured,  you can select these during your install tasks.

If user input is required, sounds like it is since it hangs, you'll need to perhaps add switches to your command line.  AppDeploy.com may help if it's a common vendor.  Otherwise some vendors allow you to create files that are called by the install where settings are held (.msp, .ini, etc).  When you think you have it right, run it as /qb (for an .msi) and it will be silent, but if an error occurs, it will pop up on the screen.  Once it completes successfully without an error popup, you can switch this to /qn to make it totally silent (no message on successful completion will be provided, whereas one is provided using /qb).

There are several articles and blogs about how to install software using silent switches, Just looking for some articles one example is Scripted OS Install - Part 7: Installing Software

also if you need to understand error codes , read the Windows System Error Codes (exit codes) Description

Another interesting resource is the AppDeploy website, you will find articles and a large database software collection with details , general documentaiton , how to install or remove silently , tips, etc,

Hope it helps.

Installing Device Driver software silently can present additional challenges compared to a standard application.

When you install the drivers manually, do you get a message saying that the drivers are unsigned and have to OK the install in order to proceed?

Current windows operating systems eg XP to Windows 7, are increasingly resistant to allowing installs of any content that could compromise security, and therefore having drivers that are code signed is really important if you plan to undertake silent installs.  If the drivers are not code signed, contact the suppliers and explain your requirement for silent installation and see what they have to offer.

If you need further advice, please give us more details of the drivers and if they are downloadable, include the URL.

Thank you all, i would try the options mentioned and get back. it is an Epson scanner driver and during normal install, it expects users to click setup after running the exe file. I think this is where it hangs.

If this is just to deliver a post image driver for some hardware, this is a pretty easy way to do it:

Download the WDK from here:

http://www.microsoft.com/whdc/devtools/WDK/default.mspx

All you need is the dpinst.exe from that kit. Once you have it, create a folder with the driver INF files that you want to install, place the dpinst.exe in that folder, import it all into NS and make the install command dpinst.exe /q.

The dpinst.exe will silently install all driver files that are in the same folder as it. 

hi All, i used Wise package studio and was able to create a package for the driver and deploy. It worked fine without user interaction, just what i wanted. thanks for all your contributions.