How to stop antivirus from repeatedly detecting the same threat?
I'm using Symantec antivirus SEP version 12 on Windows 7 64-bit. Every few minutes a window pops up notifying me SEP has detected a malware threat and tries to quarantine it. It's the same virus every time, "80000000.@" How do I make this stop? Any help will be appreciated. Thanks!
Here's the whole story. I was recently infected by a Trojan that called itself Smart Fortress 2012. I used MalwareBytes to detect and clean the Trojan by following some instructions from the internet. After restarting, and thinking everything is ok, SEP pops up this message notifying that it has detected a virus "80000000.@" and tries to quarantine it. So, I delete it after it gets quarantined. Then a few minutes later, same message pops up again. And I tried closing the window leaving this thing in the quarantine. Didn't work. The message pops up again a few minutes later. If I leave the message there without taking any action, then the list of viruses found grows to like 6 or 7 rows long...all exactly the same, 8000000.@
The folder location where SEP found this virus no longer exists on my harddrive. It was either deleted by MalwareBytes during its cleaning process or it was deleted by SEP when I tried to delete this virus. Either way, I can't find the folder location so I can't manually delete anything. I've gone thru my Registry looking for suspicious things but didn't find any. I've uninstalled SEP and reinstalled it. (Maybe the virus corrupted one of it's DLLs?) That didn't work either. I've used MSConfig to check up startup programs and services but there's nothing suspicious there either. Googling 80000000.@ didn't yield any results. On Symantec's website, I don't even know what to search to find out if a solution has already been reported. "Recurring Virus"? "Recurring Detection"? I am at a loss for what to do next. Please help if you've encountered something like this before. Thank you for reading through all this and thank you in advance for your help.
My computer information:
Win7 64-bit / SEP Ver 12.1.1000.157 / Stand alone desktop PC (not managed)
Image of virus detection pop up message: