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How to stop Auto-Protect Popup Notification

Created: 09 Apr 2008 • Updated: 21 May 2010 | 1 comment
HRFleming's picture
I have a customer who is getting Auto-Protect notifications about a program we have set to be allowed.  I have set it as an allowed Centralized Exclusion and in the firewall (since it is pcAnywhere) as a Rule to Allow the program.  I have also gone in and turned off Notification in the Proactive Threat Scan section.  The users are being notified that the file was found and ignored about once an hour.
Can someone please help?  I have typed this while sitting on hold for 38minutes now waiting for tech support.
Thank you

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raptorchen1's picture

There is a option "Log when the security risk is detected" under Centralized Exceptions.  Be sure that is checked.