Dear Sir,

I just spoke to one of the symantec technical support person regarding my policy issue, He told me to submit WPP log to them by running symhelp tool.

i have downloaded the tool but getting confused while running, there is lots of option.

please help me what option i need to salect and how?

Hi,

check the below article and let me know if any more..

http://www.symantec.com/business/support/index?page=content&id=TECH203533

Support engineer should give you the id and password for the ftp site to upload.

Check with him , you can reply back to the email which he might have sent you.

try this as well

How to send diagnostic logs for Symantec Technical support using the Symantec Support FTP method

Rafeeq Sir: that is i will ask for them but first i have to run the tool . and there is lots of option and i am confuse what option to salect.

R6S, I am going through with your given article, will get back to you.

Thank you sir

This article will show you how to enable and submit, please thru it:

How to use the advanced debug logging options for the Symantec Endpoint Protection client in SymHelp

Hello,

Please check this.

https://www-secure.symantec.com/connect/articles/using-symhelp-how-collect-full-support-logs-symantec-support

http://www.symantec.com/business/support/index?page=content&id=TECH207795&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1390293653782wN660CW11mA7f298ugWx4EGfDsawiyjT2I8cC

http://www.symantec.com/business/support/index?page=content&id=TECH203599

Hello,

How to use the advanced debug logging options for the Symantec Endpoint Protection client in SymHelp

http://www.symantec.com/business/support/index?page=content&id=TECH207795&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1390293653782wN660CW11mA7f298ugWx4EGfDsawiyjT2I8cC

http://www.symantec.com/business/support/index?pag...

Hello,

Check these Articles below:

How to use the advanced debug logging options for the Symantec Endpoint Protection client in SymHelp

http://www.symantec.com/docs/TECH207795

Symantec Endpoint Protection Manager Log Collecting Tool

http://www.symantec.com/docs/TECH105955

About the new SymHelp tool for SEP 12.1RU2

https://www-secure.symantec.com/connect/articles/about-new-symhelp-tool-sep-121ru2

You can then contact Symantec Technical Support and create a case and attach the above logs collected.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Basically start up the Symhelp -  select then as follows:

- Collect data for a support case

- select SEP Client product -> next

- select "All Data" from "select which type of data to collect"

- check Enable product debug logging#

- click on Advanced button

- here you will have to options:

* WPP - enables WPP during the symhelp is run and prompts for issue reproduction while still running the toll -> two trace levels to choose from : Information and Verbose + my recommendations increase the max size of log -> WPP tends to get pretty big - make it at least 200MB

* WPP reboot - depending if the issue cannot be reproduces right away but only after reboot this is your option then, as in previous example increase the max size and max duration to include the time where you expect to reproduce the issue

thank you all.