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  • 1.  How to switch off the mobile site in SD 7.1

    Posted Nov 09, 2012 09:49 AM

    Is it possible to delete or switch off somehow the mobile site of SD 7.1 ?

    Couple of users are being redirected to the mobile site instead of standard process manager site. 

    BR,

    Lukasz



  • 2.  RE: How to switch off the mobile site in SD 7.1

    Posted Nov 09, 2012 10:22 AM

    Your solution may be able to be found in this thread: https://www-secure.symantec.com/connect/forums/some-sd-users-only-see-mobile-view

     

    More specifically, take a look at this article: http://www.symantec.com/business/support/index?page=content&id=TECH182221

    Jason



  • 3.  RE: How to switch off the mobile site in SD 7.1
    Best Answer

    Broadcom Employee
    Posted Nov 12, 2012 01:52 PM

    You don't mention exactly which version of Workflow you are using. With the release of the MP1 update for Workflow Solution 7.1 SP2 you can configure the displaying of the mobile pages in the web.config file of ProcessManager. You simply need to edit the MobileBrowswerStrings setting in the file. I don't recommend leaving the string empty, but setting it to something that you know will never show up in a User Agent string.