Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

how to uninstall existing Antivirus (Sophos) using SEPM 12.1 RU1 MP1

Created: 09 Oct 2012 | 20 comments

Hi,

I have installed SEPM 12.1 RU1 MP1 (SEPM Version 12.1.1101.401) in my netowrk, however I do have sophos antivirus runining on my clients and am trying to use SEPPrep tool to uninstall Sophos and install SEP client from the SEP Management console. I have exported the client from the console. I have followed the instrustions from the following link:

https://www-secure.symantec.com/connect/downloads/sepprep

but when am trying to import the package am getting error like I cannot delete as this is the latest package in SEPM

I am stuck on the step 6 of SEPPrep.pdf file viz

6. (Optional) Now you can import this new updated client package into SEPM. Note: this can only be done if you have not already installed this version of the SEP client in the SEPM database. If you have already installed this version of the client into SEPM then you will need to remove the package in SEPM first. If this is the latest package in SEPM then you cannot delete it from SEPM. In this case use a slightly older or a slightly newer SEP client package (such as an updated MP release) so that you can import it into the SEPM database.

Kindly suggest me the solution to fix this issue. Also does this version of SEPM installs SEP client on Windows 8 PCs? (I dont need the info for support or not, just can I deploy the client from SEPM)

Regards

Abdul Majeed.

Comments 20 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Symantec Endpoint Protection 12.1 RU1 MP1 includes third-party security software removal feature which uninstalls Sophos Anti-Virus 9.x and Sophos Anti-Virus 7.x

Check this Article:

About the third-party security software removal feature in Symantec Endpoint Protection 12.1 RU1 MP1

http://www.symantec.com/docs/TECH178757

and check this Article as well - 

https://www-secure.symantec.com/connect/articles/third-party-security-software-removal-feature-sep-121-ru1-mp1-new-feature

Secondly, Windows 8 is supported in SEP 12.1 RU2.

SEP 12.1 RU2 is under BETA testing. No Official Release date has been announced as of now.

Check this Article:

About Windows 8 and Symantec Endpoint Protection 12.1

http://www.symantec.com/business/support/index?page=content&id=TECH174348

Incase, if you are interested in Beta Testing for SEP 12.1 RU2, check this :

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Abdul Majeed's picture

Thanks for the reply,

Dear Mithun,

I have already browsed this option and this dint worked for me as I have the Sophos version 10

Regards

Abdul Majeed

Mithun Sanghavi's picture

Hello,

In that case, check this Article: 

SEPprep competitive product uninstall tool http://www.symantec.com/docs/TECH148513

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Abdul Majeed's picture

This is also done as I have mentioned am struck in setp 6 of SEPPrep.pdf file

6. (Optional) Now you can import this new updated client package into SEPM. Note: this can only be done if you have not already installed this version of the SEP client in the SEPM database. If you have already installed this version of the client into SEPM then you will need to remove the package in SEPM first. If this is the latest package in SEPM then you cannot delete it from SEPM. In this case use a slightly older or a slightly newer SEP client package (such as an updated MP release) so that you can import it into the SEPM database.

....wherein am unable to import the client package after integrating the SEPprep files, it states that i need to use slightly older or a slightly newer SEP client package, do we have any handy?

The build versions are as follows

SEP Client Version 12.1.1101.401
SEPM Version 12.1.1101.401

Regards

Abdul Majeed

.Brian's picture

RU1 MP1 is not supported on Windows 8 so this may be the problem. Do you have a screenshot of the error message?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Abdul Majeed's picture

Can i install the client package manually on the Windows8?

Regards

Abdul Majeed

Mithun Sanghavi's picture

Hello,

Windows 8 is supported in SEP 12.1 RU2.

SEP 12.1 RU2 is under BETA Testing. No Official Release date has been announced as of now.

Check this Article:

About Windows 8 and Symantec Endpoint Protection 12.1

http://www.symantec.com/business/support/index?page=content&id=TECH174348

Incase, if you are interested in Beta Testing for SEP 12.1 RU2, check this :

https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mithun Sanghavi's picture

Hello,

Here are the Public Documents available for SEP 12.1.2

Symantec™ Endpoint Protection and Symantec Network Access Control 12.1.2 Installation and Administration Guide

https://www.symantec.com/business/support/index?page=content&id=DOC6153

Symantec™ Endpoint Protection and Symantec Network Access Control 12.1.2 Client Guide

https://www.symantec.com/business/support/index?page=content&id=DOC3719

Symantec™ Endpoint Protection 12.1.2 Getting Started Guide

http://www.symantec.com/docs/DOC4322

What's new in Symantec Endpoint Protection 12.1.2

http://www.symantec.com/docs/HOWTO81091

System Requirements for Symantec Endpoint Protection, Enterprise and Small Business Editions, and Network Access Control 12.1.2

http://www.symantec.com/docs/TECH195325

Symantec Endpoint Protection for Macintosh Frequently Asked Questions

http://www.symantec.com/docs/TECH134203

Upgrading or migrating to Symantec Endpoint Protection 12.1.2011 (RU2)

http://www.symantec.com/docs/TECH197426

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mithun Sanghavi's picture

Hello,

I have created 2 Articles on the same lines, check these - 

Knowledgebase Articles for Symantec Endpoint Protection 12.1. RU2

Knowledgebase Articles for Symantec Endpoint Protection SBE 12.1. RU2

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mithun Sanghavi's picture

Hello,

This is an optional step and SEP 12.1.1101.401 is the Latest version available as of now.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Abdul Majeed's picture

can i install a old client package and import with SEPPrep tool? if yes where can i get that and what is the procedure ?

Thanks 

pete_4u2002's picture

you mean sep 12.1 client package..the tool can be found under install media...\Tools\NoSupport\SEPprep

.Brian's picture

Once you have the package configured with SEPPrep, you can than use the remote deploy tool to push to the client.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Abdul Majeed's picture

How to uninstall Sophos 10.x and install SEP client 12.1.1101.401 from SEPM 12.1 RU1 MP1

Regards

AbdulMajeed

Ashish-Sharma's picture

hi,

You can use

About the third-party security software removal feature in Symantec Endpoint Protection 12.1 RU1 MP1

http://www.symantec.com/docs/TECH178757

and check this Article as well - 

https://www-secure.symantec.com/connect/articles/third-party-security-software-removal-feature-sep-121-ru1-mp1-new-feature

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

sophos 10.x is nt a support list.yu may be try may be remove if nt remove you can wait sepm 12.1 ru2 may be support 10.x feature

Thanks In Advance

Ashish Sharma

Abdul Majeed's picture

Any employee from Symantec can help me in this regards?? I just need to uninstall sophos 10.x using SEPM 12.1

Chetan Savade's picture

Hi Abdul,

Why don't you create SEP prep package using SEP 12.1 RU1(12.1.1000.157) instead of SEP 12.1 RU1 MP1(12.1.1101.401)

If you don't have RU1 package then download it from https://fileconnect.symatec.com

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<