Video Screencast Help

How to uninstall SEP client if i forget the uninstallation password

Created: 16 Jul 2013 | 6 comments

Hi folks,

When i uninstall SEP from client system it is asking for password. i forget the password so now how can i uninstall .

Operating Systems:

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pete_4u2002's picture

check this blog

https://www-secure.symantec.com/connect/blogs/remo...

 

or

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword

Set to 0 to disable

Sumit G's picture

Check the below thread comments. It help to remove without password

http://www.symantec.com/connect/forums/uninstallin...

Regards

Sumit G.

.Brian's picture

Do you have access to the SEPM? You can remove the password requirement from the SEPM

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

Whats the exact version of SEP you have installed?

AFAIK above two methods does not work

VPuninstall used to exist in SAV no more in SEP.

Check this article.

https://www-secure.symantec.com/connect/articles/how-uninstall-symantec-endpoint-client-if-uninstall-password-place

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

To delete GUI password follow the steps:

Open the registry

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
 
Change the value for SmcGuiHasPassword from 1 to 0
 
Restart the SMC service
 
To delete uninstall password follow the steps:
 
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword
 
Set to 0 to disable it.
 
Or 
 
Use the cleanwipe tool to remove SEP.
 
You need to contact support to receive latest cleanwipe tool.
 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

I would suggest you to follow the Manual uninstall Procedure.

Check this Article:

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH164769

and check this Thread with similar issue:

https://www-secure.symantec.com/connect/forums/uninstalling-endpoint-without-password

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.