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How to uninstall Symantec antivirus & Symantec client firewall without password

Created: 09 Dec 2009 • Updated: 12 Jun 2010 | 3 comments

Hello,
I've got a computer with this stuff on it and when i try to uninstall it, it requests password, that i dont have. How can i do it without reinstalling the os?
Thank you.
Here's what i  have:
-Windows xp professional 
-Symantec Client security
   -symantec antivirus 10.1.0.394
   -symantec client firewall 8.7.0.58

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John_Prince's picture

Greetings,

Sorry for the delay in getting to this, here's the answer:

Open Registry Editor (regedit).

Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\Administrator Only\Security\

Change the value for useVPuninstallpassword key from 1 to 0.

Exit Registry Editor and now you can uninstall Symantec AntiVirus Client.
 

Remote Product Specialist, Business Critical Services, Symantec

Zoidberg's picture

If you have more than one client that has this, and you need to remove them all, then you can just remove the password from the SAV SSC group.  The instructions to do this are here.

Title: 'Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition prompts for password when uninstalling clients'
Document ID: 1999120616094948
> Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1999120616094948?Open&seg=ent

Pink Panther's picture

If you need to uninstall one client at a time, or just one at all, you can go in Task Manager, while uninstall is asking for the password,  and kill the msiexec

that runs under your user account (not system). The password goes away and uninstall continues !!