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How to update manually Proactive and Network Threat Protection

Created: 26 Aug 2013 | 10 comments


I have a problem, features Proactive and Network Threat Prrotection on my client machine cannot update automatically. whether it can update manually ? if so, please give me the way and steps ..


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Rafeeq's picture

NTP and PTP definitions will not udpate daily

what definition dates do you see?

these are the latest date definitions.

if you are using 12.1.3 manually downloading jdb file will update the definitions

SebastianZ's picture

SEP 12.1 RU3 included a new feature allowing update of PTP and IPS definitions over the executable Intelligent Updater:

New fixes and features in Symantec Endpoint Protection 12.1.3

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* Intelligent Updater support for Proactive Threat Protection and Network Threat Protection

Definitions are available here for download:

Have a look as well at this thread:

fikri reza's picture


Sorry all. I'm using SEP version 11.x .. whether it is compatible ?

Rafeeq's picture

For 11.x you cannot update ptp and ntp definitions manually. it has to get the update from internet or sepm or Luadmin. whats the issue you are facing, whats the current date of definitions on the client?

SebastianZ's picture

Unfortunately SEP 11.x allows only update of the Virus Defintions over Intelligent updater or jdb file. The PTP / NTP defs need to be downloaded either from Update Servers or SEPM / GUP. There is no other way.

Mithun Sanghavi's picture


In SEP 11.x, You can surely update AV/AS definitions via methods like .jdb file, intelligent updater.

However, to update PTP and NTP definitions, you would have to have Internet and you can download the definitions via direct download or via Liveupdate Administrator.

There is no manual way to update the clients with PTP and NTP definitions.

Any thoughts on migrating to SEP 12.1 RU3? If yes, please take a look at the latest how-to article created by our very own SEP content council team.

Best practices for upgrading to Symantec Endpoint Protection 12.1.x

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

fikri reza's picture


Apologize, I think For PTP and NTP in SEP 11.x can update manually .
Thanks for the information and knowledge that you give to me..

SameerU's picture


You cannot update NTP and PTP manually


SMLatCST's picture

AFAIK it is possible to update SEP Clients' PTP and NTP signatures manually, but it is a bit of a headache.

The process is to enable "thrid party distribution" of definitions via the LiveUpdate policy, before then locating the relevant files in the "%ProgramFiles%\Symantec\Symantec Endpoint Protection Manager\Inetpub\content" folder, preparing them, and finally placing the files in a specific location on the client.

See below:

Like I say, bit of a headache crying