How to whitelist an emailadress that is blocked through unscannable file rule
I receive an important email every week. Unfortunately that mail is being quarantined. I receive the message
"Administrator Alert: Symantec Mail Security detected a message with an unscannable attachment or body".
with the content:
Symantec Mail Security replaced 000000282436.PDF with this text message. The original file was unscannable and was quarantined.
I already configured my AntiSpam Whitelist not to filter that address. The email contains a pdf file that is not encrypted.
The mail is still being filtered.
My system is Symantec Mail Security 188.8.131.529 on a Windows Server 2008R2 Enterprise.
I think I've to modify the Virus policy but don't know how. Can anyone help?