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How to whitelist an emailadress that is blocked through unscannable file rule

Created: 13 Jun 2013 • Updated: 18 Jun 2013 | 2 comments
nutshell's picture

Hi forum,

I receive an important email every week. Unfortunately that mail is being quarantined. I receive the message

"Administrator Alert: Symantec Mail Security detected a message with an unscannable attachment or body".

with the content:

Symantec Mail Security replaced 000000282436.PDF with this text message.  The original file was unscannable and was quarantined.

I already configured my AntiSpam Whitelist not to filter that address. The email contains a pdf file that is not encrypted.

The mail is still being filtered.

My system is Symantec Mail Security on a Windows Server 2008R2 Enterprise.

I think I've to modify the Virus policy but don't know how. Can anyone help?

Best regards


Operating Systems:

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L.S.'s picture
What criteria can cause an "unscannable file" violation within Symantec Mail Security for Microsoft Exchange (SMSMSE) -
How to allow malformed containers with Symantec Mail Security for Microsoft Exchange (SMSMSE) 6.5.5 or later -
Skipton's picture

Your whitelist is just to keep Mail Security from scanning an item for Spam, not antivirus. With that said look for the event in your Windows Application Log for details as to why it was deemed unscannable.