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How would I change the default Assigned worker in Altiris Helpdesk.

Updated: 21 May 2010 | 4 comments
ktorabi's picture
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I'm very new to helpdesk and Altiris products. I'm in process of setting up our Helpdesk software.
Right now if I create a new incident and assigned is left to "Auto", then it will default to the wrong Queue. How would I change this?

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drew.ohara's picture
27
Feb
2009
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What do you want it to do??

You can use a routing rule or an incident rule to get around this. Let me know if you'd like me to elaborate more.

hermant's picture
02
Mar
2009
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Default Worker/ Queue

At the bottom of the routing rules page there is a selection for the default worker.  You can change the default there.  I hope this helps.

mabdelnabi's picture
02
Mar
2009
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This is how we have it setup

This is how I have it setup in our environment

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hermant's picture
03
Mar
2009
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You Don't have the Default at the bottom?

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You Don't have the Default at the bottom?