How would I change the default Assigned worker in Altiris Helpdesk.
Updated: 21 May 2010 | 4 comments
I'm very new to helpdesk and Altiris products. I'm in process of setting up our Helpdesk software.
Right now if I create a new incident and assigned is left to "Auto", then it will default to the wrong Queue. How would I change this?
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What do you want it to do??
You can use a routing rule or an incident rule to get around this. Let me know if you'd like me to elaborate more.
Default Worker/ Queue
At the bottom of the routing rules page there is a selection for the default worker. You can change the default there. I hope this helps.
This is how we have it setup
This is how I have it setup in our environment
You Don't have the Default at the bottom?
You Don't have the Default at the bottom?
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