How would I change the default Assigned worker in Altiris Helpdesk.
ktorabi
May 14th, 2008
I'm very new to helpdesk and Altiris products. I'm in process of setting up our Helpdesk software.
Right now if I create a new incident and assigned is left to "Auto", then it will default to the wrong Queue. How would I change this?
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
What do you want it to do??
You can use a routing rule or an incident rule to get around this. Let me know if you'd like me to elaborate more.
Default Worker/ Queue
At the bottom of the routing rules page there is a selection for the default worker. You can change the default there. I hope this helps.
This is how we have it setup
This is how I have it setup in our environment
You Don't have the Default at the bottom?
You Don't have the Default at the bottom?
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