How would I change the default Assigned worker in Altiris Helpdesk.

ktorabi's picture

I'm very new to helpdesk and Altiris products. I'm in process of setting up our Helpdesk software.
Right now if I create a new incident and assigned is left to "Auto", then it will default to the wrong Queue. How would I change this?

drew.ohara's picture

What do you want it to do??

You can use a routing rule or an incident rule to get around this. Let me know if you'd like me to elaborate more.

hermant's picture

Default Worker/ Queue

At the bottom of the routing rules page there is a selection for the default worker.  You can change the default there.  I hope this helps.

mabdelnabi's picture

This is how we have it setup

This is how I have it setup in our environment

imagebrowser image

hermant's picture

You Don't have the Default at the bottom?

imagebrowser image

You Don't have the Default at the bottom?