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Howto Troubleshoot the E-Mail Notification

Created: 17 Sep 2012 | Updated: 17 Sep 2012 | 3 comments
SebastianW's picture
SebastianW Partner Accredited
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This issue has been solved. See solution.

Hello all,

 

we got an Exchange 2010 and a Backup Exec 2012 Server.

 

It does not work to send Notifications via the Exchange-Server. The problem seems to be a Backup Exec related issue. There are no incoming Mails from the Backup Exec Server. 

 

I have already tested the connection between BE and Ex-Server via telnet. It's working fine.

 

Any solution to troubleshoot the E-Mail Notifications? 

 

Thanks a lot.

 

Regards,

Sebastian

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SuperBrain's picture
SuperBrain Symantec Employee Accredited
Howto Troubleshoot the E-Mail Notification - Comment:17 Sep 2012 : Link
  1. Ensure email notifications and settings (like servername, email address, etc) are properly configured.
  2. Let SGmon.exe run in the background with the following options checked:
    - Backup Exec Job Enginer, RAWS......
    - Backup Exec Server
  3. Run a small test job with SMPT Notificaiton configured OR Attempt to send a test notification
  4. Once the job/operation completes, check if you received the notification email
  5. If no email received examing the SGMon log and search for "Notify Return Code"
  6. If there is a hex code present, search for a related solution in SymWISE (Symantecs Knowledge Base)

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If the above reply resolved your problem, please mark it as your Solution.

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CraigV's picture
CraigV Trusted Advisor Partner Accredited
Howto Troubleshoot the E-Mail Notification - Comment:17 Sep 2012 : Link

Hi Sebastian,

 

Do any test mails go through, or is this across all possible mail notification options?

THanks!

If you find this is a solution, please mark it as such.

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SebastianW's picture
SebastianW Partner Accredited
Howto Troubleshoot the E-Mail Notification - Comment:17 Sep 2012 : Link

Bhavik, thanks a lot.

 

With SGmon.exe i can work out my problem.

 

It was a problem due to the relay restriction in Exchange 2010.

 

A thing which is often mentioned.

 

Thank you for you help!

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