HP,Altiris Group

I'm running HP Client Manager but when trying to run the HP Tool Update Wizard it is stuck at 78% of updating HP Instant Support Healthscan. Browsing the Altiris log I see the following entry (the only one which mentions tools):

 

Log File Name: E:\Program Files\Altiris\Notification Server\Logs\a7.log

Priority: 1

Date: 06/03/2009 12:11:34

Tick Count: 14939359

Host Name: SERVER

Process: aexsvc.exe (7724)

Thread ID: 8788

Module: AltirisNativeHelper.dll

Source: Altiris.HPCMS.HPToolUpdaterTask.DownloadTools

Description: Thread was being aborted. ( Unhandled exception. Type=System.Threading.ThreadAbortException Msg=Thread was being aborted. Src=Altiris.HPCMS

StackTrace=

at Altiris.HPCMS.HPToolUpdater.DownloadTool(String sToolName)

at Altiris.HPCMS.HPToolUpdaterTask.DownloadTools(ArrayList listTools) )

 

I've reinstalled HP Client Manager before having run into this same issue but it had the same problem after being reinstalled. Likewise, restarts of services or the server have no effect.

Hi Quitch,

 

This may be an instance where the HPCM tables for HP Tool update in SQL need to be reset in order to resume the proper functionality.

 

If you are comfortable with SQL, please send me a snapshot of the state of the table 'HPCMS_Property'.  This table should be under the your current NS database.  There should be entries that start with 'HPTool.xxx'. 

So what should the state of the table look like?

Sorry, for whatever reason I missed notification of your post at the time. We have since moved to HP Client Manager 7 which is updating the tools successfully.

always something nothing perfect someday we'll get this fixed and then there'll be another proble thats what lifes about learning and starting over god bless you!