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HP-Ux 11 clients failing with 13

Created: 23 Jan 2014 | 13 comments
Darklord's picture

Greetings Everyone,

My master is running on solaris 6.5.6 and clients are running on 6.5.3 version. HP unix client is failing with status 13 since a month. I have tried increasing the time out but it dint work, tried excluding the files which are getting failed but the log here in hp ux looks kinda different to me. enabled verbose 5 created bpbkar,bpcd directories. Kindly help me solving the issue

I even tried adding parameter IGNORE_XATTR =YES but no luck !!

I have attached bpbkar log along with the post which is really huge and i tried to trim it down a bit and im suspecting issue could be with the last 100 lines.

Thanks in advance

Operating Systems:

Comments 13 CommentsJump to latest comment

RamNagalla's picture

looks like you have the issue with the FS /uiexport2/

does df -k is working fine...and returning the command prompt?

if it is not returning the command prompt you need to work with OS admin to fix that first.

rk1074's picture

canu share the detailed job status as well??

P.S. Still using 6.5..its long since reached EOL..please UPGRADE

Darklord's picture

@ Ram  thanks for addressing the issue and i ran df -k and it is returning the commandprompt. Ignore_xattr is not working for all the clients

@ rk1074 : yup i understand 6.5 eol and we are anyway upgradgin the environment soon. so till then no other way bro!!

rk1074's picture

please share  deatiled job status from the Activity monitor for the failed one

RamNagalla's picture

yes, please post the detail status of the failed job

and does the bpbkar log is with VERBOSE 5 , if not please set it to Verobse 5 and run the job again and attach the logs

also what is the client read timeout value in media server?

run the below command and see how much time its taking to compleate it.

ls -R  /uiexport2/

Darklord's picture

i'm not sure what you will be looking for in the detailed status rk but any input is appreciated :)

Jan 22, 2014 10:45:27 AM - requesting resource cosuavt01
Jan 22, 2014 10:45:27 AM - requesting resource cosuavt01.NBU_CLIENT.MAXJOBS.x218905apss3001.bn
Jan 22, 2014 10:45:27 AM - requesting resource cosuavt01.NBU_POLICY.MAXJOBS.BU-3_UnixDenver
Jan 22, 2014 10:45:28 AM - granted resource  cosuavt01.NBU_CLIENT.MAXJOBS.x218905apss3001.bn
Jan 22, 2014 10:45:28 AM - granted resource  cosuavt01.NBU_POLICY.MAXJOBS.BU-3_UnixDenver
Jan 22, 2014 10:45:28 AM - granted resource  M4J632
Jan 22, 2014 10:45:28 AM - granted resource  Drive01
Jan 22, 2014 10:45:28 AM - granted resource  cosuavt01
Jan 22, 2014 10:45:29 AM - estimated 434947413 kbytes needed
Jan 22, 2014 10:45:40 AM - Warning bpbrm (pid=3242) from client x218905apss3001.bn: WRN - NetBackup configuration flag IGNORE_XATTR set for backup operation.
Jan 22, 2014 10:45:39 AM - connecting
Jan 22, 2014 10:45:40 AM - connected; connect time: 0:00:00
Jan 22, 2014 10:45:40 AM - begin writing
Jan 22, 2014 11:07:58 AM - current media M4J632 complete, requesting next media Any
Jan 22, 2014 11:07:59 AM - granted resource  M4J662
Jan 22, 2014 11:07:59 AM - granted resource  Drive02
Jan 22, 2014 11:07:59 AM - granted resource  cosuavt01
Jan 22, 2014 11:08:00 AM - mounting M4J662
Jan 22, 2014 11:09:45 AM - mounted M4J662; mount time: 0:01:45
Jan 22, 2014 11:09:45 AM - positioning M4J662 to file 1
Jan 22, 2014 11:09:50 AM - positioned M4J662; position time: 0:00:05
Jan 22, 2014 11:09:50 AM - begin writing
Jan 22, 2014 7:38:20 PM - Error bpbrm (pid=3242) socket read failed: errno = 62 - Timer expired
Jan 22, 2014 7:38:23 PM - end writing; write time: 8:28:33
file read failed  (13)

rk1074's picture

its a time out error..need to check the bpbrm logs..bpbkar doesnt says much abt the failure..

have a lok at this thread as well

https://www-secure.symantec.com/connect/forums/client-version-656-server-bpconf-has-ignorexattr

Marianne's picture

Yes... timeout...

You need to find out why backup is getting stuck (hanging?) at that specific point.

Try to use 'normal' tar command to backup /uiexport2 to /dev/null. Use options such as 'cvf' to display filenames as they are read.

Let us know what happens.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Darklord's picture

marianne , rk thanks for the advice.. i shall run a manual backup of /uiexport2 by tomorrow and let you know the status. enabled bpbrm logging as well

Darklord's picture

Ram : client time out is set to 9600 and verbose is already set to 5.

Command is still running ram and its been 15-20mins since i have run ls -R /uiexport2

RamNagalla's picture

it looks like you have huge number of files under the /uiexport2.

try backup by enabling the mulitstreaming  and see which stream is faling, not narrow down the issue..

it would be /uiexport2 i guess..

your ls -R command does not compleate with in 9600 sec... if my guess it correct...

you may need to go for FSCK check and some house keeping on this file system.

Darklord's picture

ram : how did u identify the problem is with /uiexport2. kindly let me know so that i can look for the same in other issues as well.

RamNagalla's picture

bpbkar log hangs at the FS

if you see enabling mulitstreaming backup, you can find job only having the issue FS will fail...

try that and make sure what i pointed is correct...