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HP Virtual User Generator (VUGEN) Crashes SEP11

Updated: 29 Dec 2011 | 3 comments
Jamit's picture
Jamit
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This issue has been solved. See solution.

Hi All,

I am just wondering if anyone is sucessfully running HP Virtual User Generator (VUGEN) on workstations with SEP11 Installed? VUGEN is part of the HP Load Runner suite or applications.

We have several user trying to run HP Virtual User Generator (VUGEN) on workstations with SEP11x installed, only to find that HP Virtual User Generator (VUGEN) crashes when they try to run there testing Scripts.

We uninstalled SEP11 and HP Virtual User Generator (VUGEN) runs without error. I have put in Centralized Exceptions for the VUGEN application Path and .exe and still it crashes.

This problem occurs on the following versions of SEP clients; 11 RU5, 11 RU6, 11 RU6MP1, 11 RU6MP2. The OS we are running is Windows XP SP3 IE8.

If any can advise on what we can do to resolve this problem it would be appreciated?

Error message that appears when VGEN crashes.

 

 

Thanks in advance

Jarrod

 

 

 

 

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Rafeeq's picture
28
Jul
2011
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Rafeeq

hi

you created exception for java.exe too?

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Jamit's picture
28
Jul
2011
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Jamit

No but I will create one.

No but I will create one.

Chetan Savade's picture
29
Jul
2011
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Chetan Savade
Technical Support

Hi, I think first you will

Hi,

I think first you will have to check which protection is blocking an action.

 

How to Create Exceptions or Exclusions for Tamper Protection Alerts that have already been logged
 
http://www.symantec.com/business/support/index?page=content&id=TECH92553&locale=en_US
 
 
How to configure Tamper Protection in Symantec Endpoint Protection 11.0
 
http://www.symantec.com/business/support/index?page=content&id=TECH102529&locale=en_US
 
 
Configuring a centralized exception for a detected process
 
http://www.symantec.com/docs/HOWTO27305
 
 
Configuring an exception to force TruScan proactive threat scans to detect a process
 
http://www.symantec.com/docs/HOWTO27304
 
 
About centralized exceptions for TruScan proactive threat scans
 
http://www.symantec.com/docs/HOWTO27316
 

Thanks and Regards, 

Chetan Savade

Technical Support Analyst,

End Point Security, Enterprise Technical Support

SOLUTION

Technical Support

Symantec.com

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