HTML code showing up in comments when processing email
Aryanos
October 5th, 2009
I was wondering if anyone has encountered an issue with HTML code showing up in the comment section when an email has been processed? It seems that once the HTML code appears, any time an email is sent from that ticket to get processed again will always have the code in it anytime it gets processed. I found a KB article (26305) that listed some steps to resolve this issue but it doesn't work. We are using Outlook Exchange 2003 and have multiple email inboxes that process tickets for that department.
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
RE: HTML Code
Hi Aryanos,
Check under Admin > E-mail Templates > View E-mail Template > desired Email template. IS the "Interpret as HTML:" checked? Look at the attached image.
Interpret as HTML is Checked
Hi mabdelnabi,
The Interpret as HTML is checked for all our email templates and this issue only occurs occasionally does this so most of the time the tickets don't have the HTML code visible in the comments. I've also noticed that once a ticket gets the HTML code, everytime that ticket gets processed the code will always get embedded in the comments. This makes it difficult for our worker to scan through the code and see the actual message. When a worker sends an email from the ticket the email message looks fine.
Would you like to reply?
Login or Register to post your comment.