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HTTP Social Engineering One Click Fraud Problem

Created: 10 Aug 2010 • Updated: 12 Sep 2010 | 1 comment
This issue has been solved. See solution.

Hello,

We are a small software company whose current product is based on HTA technology. The HTTP Social Engineering One Click Fraud detection is incorrectly flagging our application and making life difficult for our users. The warning our users are getting says, puzzlingly that the Attacking Computer is 192.168.1.etc which is basically the user's own computer. I have two pleas for help:

1. Can anyone give me a phone number or other contact information to begin the process of registering our software with Norton so that it will stop mis-identifying it as a treat? We've been able to do this with another major security vendor (Trend).
2. Can anyone tell me how to instruct our customers to turn this particular warning off. Despite our best efforts we've not been able to find this information anywhere on the Norton/Symantec site.

Thanks in advance!

Cheers, Kip

Comments 1 CommentJump to latest comment

Thomas K's picture

Try contacting Norton for assistance at 1-800-695-0678.

You can also 

report a Suspected Erroneous Detection (False Positive) here - https://submit.symantec.com/false_positive/

In the future, you should post Norton issues in the Norton community - http://community.norton.com/norton/

Best,
Thomas

SOLUTION