IT Management Suite

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  • 1.  "HTTP Status Code 400" Error on iPad App

    Posted Dec 06, 2013 11:35 AM

    I just downloaded the "Symantec ITMS Admin" iPad app.  After running the "Enhanced Console Views" update per http://www.symantec.com/docs/DOC5614 I was able to get it to connect to the NS.  The problem I am having is that when I select a computer from the app I get a message stating "Error Getting Computer HTTP Status Code 400".  Has anyone seen this and know how to fix?



  • 2.  RE: "HTTP Status Code 400" Error on iPad App

    Broadcom Employee
    Posted Dec 12, 2013 10:29 AM

    Hi jpopik,

    Do you think this is possible to attach the server logs gathered during the period of time you are getting a message stating "Error Getting Computer HTTP Status Code 400"?

     

    Thanks!



  • 3.  RE: "HTTP Status Code 400" Error on iPad App

    Posted Dec 16, 2013 11:14 AM

    Below is what I see in my SMP server log, when I get that error:

     

    <event date="12/16/2013 11:09:22.9852711 -05:00" severity="4" hostName="CLE5ALT30" source="Symantec.ITMSAdmin.Web.ComputerGroup.GetComputerGroupDetail" module="w3wp.exe" process="w3wp" pid="1032" thread="37" tickCount="464635109"><![CDATA[Child device guids found in 0.00 seconds.]]></event>

    <event date="12/16/2013 11:09:22.9862712 -05:00" severity="4" hostName="CLE5ALT30" source="Symantec.ITMSAdmin.Web.ComputerGroup.GetGroupDetail" module="w3wp.exe" process="w3wp" pid="1032" thread="37" tickCount="464635109"><![CDATA[Computer Set Built in 00:00:00]]></event>
    <event date="12/16/2013 11:09:22.9902716 -05:00" severity="4" hostName="CLE5ALT30" source="Symantec.ITMSAdmin.Web.v1.ITMSAdmin.GetComputerGroupDetail" module="w3wp.exe" process="w3wp" pid="1032" thread="37" tickCount="464635109"><![CDATA[Retrieved Computer Group Details in 0.00]]></event>
    <event date="12/16/2013 11:09:24.4504176 -05:00" severity="4" hostName="CLE5ALT30" source="Symantec.ITMSAdmin.Web.Common.Timer..ctor" module="w3wp.exe" process="w3wp" pid="1032" thread="94" tickCount="464636575"><![CDATA[Started spTS_GetComputer]]></event>
    <event date="12/16/2013 11:09:24.4534179 -05:00" severity="4" hostName="CLE5ALT30" source="Symantec.ITMSAdmin.Web.Common.Timer.Dispose" module="w3wp.exe" process="w3wp" pid="1032" thread="94" tickCount="464636575"><![CDATA[Retrieved spTS_GetComputer in 00:00:00.0020002]]></event>
     


  • 4.  RE: "HTTP Status Code 400" Error on iPad App

    Posted Dec 16, 2013 11:24 AM
    It looks like the smp cannot find a resource guid for the device running the app. It would be good to capture this issue using the altiris profiler as well as in verbose smp logging, plus iis logs (all from same timeframe obviously).


  • 5.  RE: "HTTP Status Code 400" Error on iPad App

    Posted Dec 16, 2013 11:26 AM
    Also look at the spts_getcomputer stored procedure to see what its sql does.


  • 6.  RE: "HTTP Status Code 400" Error on iPad App

    Posted Feb 07, 2014 03:05 PM

    Was there any more information on this....? I am running into the same problem at the moment.

    Did you find a fix jpopik?

    Or does someone else know?



  • 7.  RE: "HTTP Status Code 400" Error on iPad App

    Posted Feb 24, 2014 07:46 AM

    Hello,

    For resolve this problem, you must install CMDB Solution on the server.

    I've tested this morning, and my problem is solved.

     

    Regards

     

    Stéphane Glapski