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Hundreds of Sync Errors on Outlook 2013. Touchdown Causing?

  • 1.  Hundreds of Sync Errors on Outlook 2013. Touchdown Causing?

    Posted Jan 29, 2015 11:20 AM

    Hi All;

     

    I am receiving hundreds of sync errors on my Outlook 2013 client and suspect it may have something to do with Touchdown. I have recreated an Outlook profile and OST yet the problems persist. I would like to eliminate Touchdown as the cause and pursue investigation on Outlook side. Many other people are also reporting sync erros on Outlook and all seem to be using some sort ActiveSync configuration or another.

     

    The folders I have issue with are the ones Touchdown syncs predominetly: Deleted Items, Sent Items, Inbox & Calendar

    Thanks for any suggestions....

     

    ----------------- Info --------------

    Environment is Outlook 2013 build 15.0.4649.1000

    Exchange 2013 server backend.

    Touchdown 8.4.0086 (licensed)

    Error reported over & over in Outlook Sync Failures folder:

    16:23:04 Synchronizer Version 15.0.4649
    16:23:04 Synchronizing Mailbox 'MyMailBoxNameWasHere)'
    16:23:04 Synchronizing local changes in folder 'Sent Items'
    16:23:04 Uploading to server 'MyMailServerCASNameWasHere'
    16:23:04 Synchronization of some deletions failed.
    16:23:04          [80040109-50A-80040109-130]
    16:23:04          The function cannot be performed because the message has been changed.
    16:23:04          Microsoft Exchange Information Store
    16:23:04          For more information on this failure, click the URL below:
    16:23:04          http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040109-50a-80040109-130
    16:23:05 Synchronization of some deletions failed.
    16:23:05          [80040109-50A-80040109-130]
    16:23:05          The function cannot be performed because the message has been changed.
    16:23:05          Microsoft Exchange Information Store
    16:23:05          For more information on this failure, click the URL below:
    16:23:05          http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040109-50a-80040109-130
    16:23:05 Synchronization of some deletions failed.
    16:23:05          [80040109-50A-80040109-130]
    16:23:05          The function cannot be performed because the message has been changed.
    16:23:05          Microsoft Exchange Information Store
    16:23:05          For more information on this failure, click the URL below:
    16:23:05          http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040109-50a-80040109-130
    16:23:05        70 item(s) deleted in online folder
    16:23:05 Downloading from server 'MyMailServerCASNameWasHere'
    16:23:06 Error synchronizing folder
    16:23:06          [80040109-50A-80040109-560]
    16:23:06          The function cannot be performed because the message has been changed.
    16:23:06          Microsoft Exchange Information Store
    16:23:06          For more information on this failure, click the URL below:
    16:23:06          http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040109-50a-80040109-560
    16:23:06 Done

     

     



  • 2.  RE: Hundreds of Sync Errors on Outlook 2013. Touchdown Causing?

    Posted Feb 02, 2015 12:41 PM

    I would recommend turning off/uninstalling TouchDown from the mobile device and removing the device partnership from OWA and seeing if the sync errors happen.