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I am getting error while installing SEP 12.1

  • 1.  I am getting error while installing SEP 12.1

    Posted Jul 17, 2012 12:27 AM

    I am getting error while installing SEP 12.1, and the error message is "Target path is empty"..Need solution to resolve the same.I have around 5-10 machine which on i am facing this error.

    Regards,

    Ashish



  • 2.  RE: I am getting error while installing SEP 12.1

    Posted Jul 17, 2012 12:51 AM

    Whether you are trying to install the setup from network or dierectly copying from the PC?

    Please refer the below articles

    http://www.symantec.com/business/support/index?page=content&id=TECH7222

    http://www.symantec.com/business/support/index?page=content&id=HOWTO3694



  • 3.  RE: I am getting error while installing SEP 12.1

    Broadcom Employee
    Posted Jul 17, 2012 12:56 AM

    can you post teh screen shot of the error also sep_inst.log



  • 4.  RE: I am getting error while installing SEP 12.1

    Posted Jul 17, 2012 02:15 AM

    There could be various reason for the same. Request you to send us the SEP_INST.Log file available at %tmp% directory.

     

     



  • 5.  RE: I am getting error while installing SEP 12.1

    Broadcom Employee
    Posted Jul 17, 2012 02:27 AM

    Hi Ashishm3,

    By default SEP gets install on the root drive, however even you tried to install on custom location few entries get registered on C drive.

    Make sure c drive is exist on local machine, user profile is not shared.

    Temp folders are exist on root drive.

    Screenshot and sep_inst.log can give good evidence about root cause.

    Check the articles shared by Shrikanth as well, those are public KB's to refer.



  • 6.  RE: I am getting error while installing SEP 12.1

    Posted Jul 24, 2012 02:37 AM

    Thankx for the revert.I will try given steps and let u know the result.If needed will surely share the Log files as desired.



  • 7.  RE: I am getting error while installing SEP 12.1

    Posted Jul 24, 2012 02:39 AM

    Thankx a ton!!!

    I gone through given link and problem got resolved by following all the point corrected which has posted over there.

     



  • 8.  RE: I am getting error while installing SEP 12.1

    Posted Jul 27, 2012 07:25 PM

    If issue still persist 



  • 9.  RE: I am getting error while installing SEP 12.1

    Posted Aug 10, 2012 07:55 AM

    Hi

    Install windows cleanup utility & remove Symantec endpoint protection .msi & then try to install the SEP



  • 10.  RE: I am getting error while installing SEP 12.1

    Posted Aug 17, 2012 05:54 AM

    Hi Ashishm3,

    Have you tried windows cleanup utility?



  • 11.  RE: I am getting error while installing SEP 12.1

    Posted Aug 22, 2012 02:35 AM

    Followed the Manual process of Uninstallation of SEP from the Server followed by a reboot.

    Installed Symantec Endpoint Protection client as a self managed and then replaced Sylink.xml file to make it report to the SEPM.



  • 12.  RE: I am getting error while installing SEP 12.1

    Posted Sep 12, 2012 09:26 AM

    While installing the NAV setup ,I am getting a message after entering product key  and after pressing "Agree and Instal"l and the mssage is " collecting log errors" and after that I get a message that " Error- The installation has encountered an error and unable to continue".I tried several times and I got the same message.Now what is to be done to install NAV? 

    Partha