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  • 1.  I am having Errors in service desk 7.5

    Posted Dec 07, 2012 11:19 AM

    hi  everyone,

     

    I am having few errors since few days here is the error it shows in log viewer

     

    Application Name : ProcessManager
    Process ID : 4036
    Date :12/7/2012 10:57:20 AM
    Log Level :Error
    Log Category :LogicBase.Framework.ObjectStorage
    Machine Name : WHQNT553
    Message : 
    Could not load Symantec.ServiceDesk.Cm
     
    Application Name : ProcessManager
    Process ID : 4036
    Date :12/7/2012 10:59:18 AM
    Log Level :Error
    Log Category :LogicBase.Framework.ObjectStorage
    Machine Name : WHQNT553
    Message : 
    Could not load SD.Filters
     
    Application Name : ProcessManager
    Process ID : 4036
    Date :12/7/2012 11:00:09 AM
    Log Level :Error
    Log Category :ProcessUserHeartBeat
    Machine Name : WHQNT553
    Message : 
    [global] Error executing the stored procedure
    [global] Client Host Information: 
    [global] IP: 10.64.1.216
    [global] HostName: 10.64.1.216
    [global] Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
    [global] -- error.ToString() --
    [global] System.Data.SqlClient.SqlException: Cannot insert the value NULL into column 'TimeSpent', table 'ProcessManager.dbo.ReportProcessTiming'; column does not allow nulls. UPDATE fails.
    [global] The statement has been terminated.
    [global]    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
    [global]    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
    [global]    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
    [global]    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
    [global]    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
    [global]    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
    [global]    at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
    [global]    at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
    [global]    at LogicBase.Ensemble.Reports.ServiceCore.ProcessUserHeartBeat.EndTiming(String userID, String ipAddress, String processID, String originator, Int32 pauseTime)

     

     

    these three errors occur whenever someone Submit a ticket, and work on ticket.

    Can anyone Help me i thought it was a .dll problem so i even run the repair SD from SD setup file.

     



  • 2.  RE: I am having Errors in service desk 7.5

    Broadcom Employee
    Posted Dec 07, 2012 12:19 PM

    The errors pertaining to SD.Filters & Symantec.ServiceDesk.CM are simply an annoyance error that gets generated as the system loads certain forms & fields for the first time. These 2 errors do not actually affect the functionality of the system.

    The NULL value error appears to be referring to the HeartBeat process to keep track of how long a user has been logged into the system. I don't remember seeing this specific error, however since its referring to the heart beat process I don't believe it will affect the actual use of the system.



  • 3.  RE: I am having Errors in service desk 7.5

    Posted Dec 07, 2012 01:45 PM

     

    Help 
     
     
    Application Name : ProcessManager
    Process ID : 4700
    Date :12/7/2012 1:42:47 PM
    Log Level :Error
    Log Category :global_asax
    Machine Name : WHQNT553
    Message : 
    [global] Application 'LogicBase.Ensemble' error
    [global] Client Host Information: 
    [global] IP: 10.249.3.175
    [global] HostName: 10.249.3.175
    [global] Browser: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11
    [global] -- error.ToString() --
    [global] System.NullReferenceException: Object reference not set to an instance of an object.
    [global]    at LogicBase.Ensemble.Controls.Views.ReportChartRenderer.Dispose()
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Page.UnloadRecursive(Boolean dispose)
    [global]    at System.Web.UI.Page.ProcessRequestCleanup()
    [global]    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    [global]    at System.Web.UI.Page.ProcessRequest()
    [global]    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    [global]    at ASP.portal_template20_80_aspx.ProcessRequest(HttpContext context)
    [global]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    [global]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     


  • 4.  RE: I am having Errors in service desk 7.5

    Broadcom Employee
    Posted Dec 08, 2012 05:55 AM

    That has something to do with rendering a report in chart form. Do you have some of these, maybe on a Dashboard type page? Are these working normally?