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I am having Errors in service desk 7.5

Created: 07 Dec 2012 • Updated: 26 Aug 2013 | 3 comments

hi  everyone,

I am having few errors since few days here is the error it shows in log viewer

Application Name : ProcessManager
Process ID : 4036
Date :12/7/2012 10:57:20 AM
Log Level :Error
Log Category :LogicBase.Framework.ObjectStorage
Machine Name : WHQNT553
Message : 
Could not load Symantec.ServiceDesk.Cm
 
Application Name : ProcessManager
Process ID : 4036
Date :12/7/2012 10:59:18 AM
Log Level :Error
Log Category :LogicBase.Framework.ObjectStorage
Machine Name : WHQNT553
Message : 
Could not load SD.Filters
 
Application Name : ProcessManager
Process ID : 4036
Date :12/7/2012 11:00:09 AM
Log Level :Error
Log Category :ProcessUserHeartBeat
Machine Name : WHQNT553
Message : 
[global] Error executing the stored procedure
[global] Client Host Information: 
[global] IP: 10.64.1.216
[global] HostName: 10.64.1.216
[global] Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
[global] -- error.ToString() --
[global] System.Data.SqlClient.SqlException: Cannot insert the value NULL into column 'TimeSpent', table 'ProcessManager.dbo.ReportProcessTiming'; column does not allow nulls. UPDATE fails.
[global] The statement has been terminated.
[global]    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
[global]    at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
[global]    at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
[global]    at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
[global]    at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
[global]    at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
[global]    at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
[global]    at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
[global]    at LogicBase.Ensemble.Reports.ServiceCore.ProcessUserHeartBeat.EndTiming(String userID, String ipAddress, String processID, String originator, Int32 pauseTime)

these three errors occur whenever someone Submit a ticket, and work on ticket.

Can anyone Help me i thought it was a .dll problem so i even run the repair SD from SD setup file.

Comments 3 CommentsJump to latest comment

TGiles's picture

The errors pertaining to SD.Filters & Symantec.ServiceDesk.CM are simply an annoyance error that gets generated as the system loads certain forms & fields for the first time. These 2 errors do not actually affect the functionality of the system.

The NULL value error appears to be referring to the HeartBeat process to keep track of how long a user has been logged into the system. I don't remember seeing this specific error, however since its referring to the heart beat process I don't believe it will affect the actual use of the system.

kareddy's picture
Help 
 
 
Application Name : ProcessManager
Process ID : 4700
Date :12/7/2012 1:42:47 PM
Log Level :Error
Log Category :global_asax
Machine Name : WHQNT553
Message : 
[global] Application 'LogicBase.Ensemble' error
[global] Client Host Information: 
[global] IP: 10.249.3.175
[global] HostName: 10.249.3.175
[global] Browser: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11
[global] -- error.ToString() --
[global] System.NullReferenceException: Object reference not set to an instance of an object.
[global]    at LogicBase.Ensemble.Controls.Views.ReportChartRenderer.Dispose()
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Page.UnloadRecursive(Boolean dispose)
[global]    at System.Web.UI.Page.ProcessRequestCleanup()
[global]    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[global]    at System.Web.UI.Page.ProcessRequest()
[global]    at System.Web.UI.Page.ProcessRequest(HttpContext context)
[global]    at ASP.portal_template20_80_aspx.ProcessRequest(HttpContext context)
[global]    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
[global]    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
toomas's picture

That has something to do with rendering a report in chart form. Do you have some of these, maybe on a Dashboard type page? Are these working normally?