Endpoint Protection

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  • 1.  I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 03:39 PM

    I went to this site, https://submit.symantec.com/websubmit/basic.cgi

    Once I did, I put in all the in the information, I tried to publish it and upload it and I attempted to send a .exe and it would not permit it. I put it into a .rar file, and I got two e mails back telling me that it was an RAR file. What went wrong here? I do not need to know that it was an .rar. I need to know what it is so I can remove it...The below listed information is of no use to me. I wanted to submit avp.exe and I was not able to.


    This message is an automatically generated reply.  This system is designed to analyze and process virus submissions into the Symantec Security Response and cannot accept correspondence or inquiries.
    Please contact your Technical Support representative if more detailed information about your submission is required.  Do not reply to this message.

    Below is a status update on your virus submission:

    Date: September 28, 2009

      


    Dear Bryan,

    We have analyzed your submission.  The following is a report of our findings for each file you have submitted:

    filename:  C:\Documents and Settings\bryan\Desktop\avp.rar
    machine: Machine
    result: See the developer notes

    filename: avp.exe
    machine: Machine
    result: See the developer notes

    Customer notes:
    NA


    Developer notes:
     C:\Documents and Settings\bryan\Desktop\avp.rar is a container file of type  RAR
    avp.exe contains no malicious code.  This file is contained by   C:\Documents and Settings\bryan\Desktop\avp.rar

     


    Should you have any questions about your submission, please contact your regional technical support from the Symantec website and give them the tracking number in the subject of this message.

    -----------------------------------------------------------------------
    This message was generated by Symantec Security Response automation.

    For USA:
    For electronic support options, Symantec provides On-Line Services at http://www.symantec.com/techsupp/
     



  • 2.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 03:44 PM
    could you please post the tracking id ?


  • 3.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 03:46 PM
    [TRACKING]: Symantec Security Response Automation: Tracking #12952585


  • 4.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 03:55 PM
    I checked the status for both the submission

    avp.exe  contains no malicious code.

    avp.rar is a container file of type

    AVP.EXE is a CLEAN FILE.It contains no malicious code


  • 5.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 03:56 PM
     Rather than RARing the file can you try ZIPing the file and uploading it again.


  • 6.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 05:01 PM
    It was a dangerous file before, but my manager changed the attributes to it, I will dig around a little more.


  • 7.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.
    Best Answer

    Posted Sep 28, 2009 05:05 PM
    avp.exe is a process belonging to Kaspersky Internet Security Suite which protects your computer against Internet-bound threats such as spyware and trojans which can be distributed through e-mail or attack directly to the computer allowing unauthorized access to your computer. This program is important for the stable and secure running of your computer and should not be terminated.

    http://www.processlibrary.com/directory/files/avp/



  • 8.  RE: I am trying to use the Submission site, once, I submit, the issue is automatically closed.

    Posted Sep 28, 2009 07:42 PM
    We do not use that or support it. I need to back track and see what it was really all about.