Video Screencast Help

I appreciate your help here as well

Created: 29 Mar 2011 | 7 comments

My SEP Client installation rolls back also but I think I have different problem. It rolls back right after "Creating Install Cashe"

I did deleted the Pending file rename in the registry

Deleted SEP folder from c:\ program files (x86 )\Symantec (I have SEP Manger installed on this server that is why I didn't delet all symantec folders)

C:\users &  C:\program data

I restarted the server tried installation again and it fails

I included the part of the SEP_INST.LOG (I believe this is the important part)

This is a Domain Controller so It is very hard for me to reinstall the whole server.

 

MSI (s) (5C:DC) [09:46:20:641]: Executing op: FolderCreate(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0,)
CreateFolders: Folder: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\
MSI (s) (5C:DC) [09:46:20:641]: Executing op: FolderCreate(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0,)
CreateFolders: Folder: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\
MSI (s) (5C:DC) [09:46:20:641]: Executing op: ActionStart(Name=CompressFolders.B754A361_3344_430B_92FF_8F9A227A6B90,Description=Compressing folders,)
Action 9:46:20: CompressFolders.B754A361_3344_430B_92FF_8F9A227A6B90. Compressing folders
MSI (s) (5C:DC) [09:46:20:641]: Executing op: CustomActionSchedule(Action=CompressFolders.B754A361_3344_430B_92FF_8F9A227A6B90,ActionType=3073,Source=BinaryData,Target=CompressFolders,CustomActionData=C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\;0;C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\;0;)
MSI (s) (5C:8C) [09:46:20:656]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI79.tmp, Entrypoint: CompressFolders
ADMINMOVEFILES: Compressing folders
ADMINMOVEFILES: CustomActionData=C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\;0;C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\;0;
ADMINMOVEFILES: Compressed C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\.
ADMINMOVEFILES: Compressed C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\..
ADMINMOVEFILES: Compressed C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\
ADMINMOVEFILES: Compressed C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\.
ADMINMOVEFILES: Compressed C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\..
ADMINMOVEFILES: Compressed C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\
MSI (s) (5C:DC) [09:46:20:797]: Executing op: ActionStart(Name=MoveFiles,Description=Moving files,Template=File: [1],  Directory: [9],  Size: [6])
Action 9:46:20: MoveFiles. Moving files
MSI (s) (5C:DC) [09:46:20:797]: Executing op: ProgressTotal(Total=1166192,Type=0,ByteEquivalent=1)
MSI (s) (5C:DC) [09:46:20:797]: Executing op: SetSourceFolder(Folder=C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\)
MSI (s) (5C:DC) [09:46:20:797]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\)
MSI (s) (5C:DC) [09:46:20:797]: Executing op: FileCopy(SourceName=smcinst.exe,,DestName=smcinst.exe,Attributes=32,FileSize=1166192,PerTick=32768,IsCompressed=0,VerifyMedia=0,,,,,,Version=11.0.6100.480,Language=1033,InstallMode=262144,,,,,,,)
MSI (s) (5C:DC) [09:46:20:797]: File: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\smcinst.exe;    To be installed;    Won't patch;    No existing file
MSI (s) (5C:DC) [09:46:20:797]: Source for file 'smcinst.exe' is uncompressed, at 'C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\'.
MoveFiles: File: smcinst.exe,  Directory: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,  Size: 1166192
MSI (s) (5C:DC) [09:46:20:797]: Note: 1: 2318 2: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\smcinst.exe
MSI (s) (5C:DC) [09:46:20:844]: Executing op: ActionStart(Name=CacheInstallPrep.17E5C180_F281_4425_9348_3E891E7F8D1F,Description=Creating install cache,)
Action 9:46:20: CacheInstallPrep.17E5C180_F281_4425_9348_3E891E7F8D1F. Creating install cache
MSI (s) (5C:DC) [09:46:20:844]: Executing op: CustomActionSchedule(Action=CacheInstallPrep.17E5C180_F281_4425_9348_3E891E7F8D1F,ActionType=17409,Source=BinaryData,Target=CacheInstallPrep,CustomActionData={73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}|C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\|C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\)
MSI (s) (5C:38) [09:46:20:844]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7A.tmp, Entrypoint: CacheInstallPrep
AgentMainCA: Directory C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\ already exists
AgentMainCA: Created Directory C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\0x0409.ini to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\0x0409.ini
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\Data1.cab to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\Data1.cab
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\IPSDef.zip to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\IPSDef.zip
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\LuCheck.exe to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\LuCheck.exe
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\lusetup.exe to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\lusetup.exe
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\setAid.ini to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\setAid.ini
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\Setup.exe to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\Setup.exe
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\Setup.ini to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\Setup.ini
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\smcinst.exe to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\smcinst.exe
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\SyLink.xml to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\SyLink.xml
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\Symantec AntiVirus Win64.msi to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\Symantec AntiVirus Win64.msi
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\vcredist_x64.exe to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\vcredist_x64.exe
AgentMainCA: Copying C:\TEMP\Symantec_Endpoint_Protection_11.0.6_MP1_Xplat_EN_DVD\SEPWin64\x64\VDefHub.zip to C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\Cache\VDefHub.zip
MSI (s) (5C:DC) [09:46:21:593]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 9:46:21: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647.
MSI (s) (5C:DC) [09:46:21:593]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (5C:DC) [09:46:21:593]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 9:46:21: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647.
MSI (s) (5C:DC) [09:46:21:593]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1025,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall@4,)
MSI (s) (5C:7C) [09:46:21:609]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7B.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall@4
MSIASSERT - 2011-03-29-09-46-22-249 : CInstalledApps::GetInstAppsDirectory() : reg.GetString() == FALSE
:
MSIASSERT - 2011-03-29-09-46-22-249 : CInstalledApps::GetCCDirectory() : GetInstAppsDirectory() == false
:
2011-03-29-09-46-22-249 : CInstalledApps::GetSymSharedDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"

2011-03-29-09-46-22-249 : CInstalledApps::GetCCDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"

MSIASSERT - 2011-03-29-09-46-22-249 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (5C:DC) [09:46:22:249]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,,)
Action 9:46:22: InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC.
MSI (s) (5C:DC) [09:46:22:265]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe)
MSI (s) (5C:DC) [09:46:22:265]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
Action 9:46:22: InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC.
MSI (s) (5C:DC) [09:46:22:265]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe)
MSI (s) (5C:E0) [09:46:22:265]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7C.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2103571981
Action ended 9:46:22: InstallFinalize. Return value 3.
MSI (s) (5C:DC) [09:46:22:468]: User policy value 'DisableRollback' is 0
MSI (s) (5C:DC) [09:46:22:468]: Machine policy value 'DisableRollback' is 0
MSI (s) (5C:DC) [09:46:22:484]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1048399303,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (5C:DC) [09:46:22:484]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (5C:DC) [09:46:22:484]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (5C:DC) [09:46:22:484]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 9:46:22: Rollback. Rolling back action:
Rollback: InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC
MSI (s) (5C:DC) [09:46:22:484]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSI (s) (5C:DC) [09:46:22:484]: Executing op: ProductInfo(ProductKey={73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus Win64.msi,Language=1033,Version=184555476,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={3BA68C96-8E6C-499A-B3C5-30FDF14970A0},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
Rollback: InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC
MSI (s) (5C:DC) [09:46:22:484]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSI (s) (5C:DC) [09:46:22:484]: Executing op: CustomActionRollback(Action=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe)
MSI (s) (5C:70) [09:46:22:499]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7D.tmp, Entrypoint: UnInstallLiveUpdate
LUCA: UnInstallLiveUpdate enter.
LUCA: C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe
LUCA: UnInstallLiveUpdate exit.
Rollback: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (5C:DC) [09:46:22:780]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Rollback: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647
MSI (s) (5C:DC) [09:46:22:796]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (5C:DC) [09:46:22:796]: Executing op: CustomActionRollback(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (5C:6C) [09:46:22:796]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7E.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall_Rol@4
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol:  Could not open key. Error:2:
Rollback: Creating install cache
MSI (s) (5C:DC) [09:46:23:561]: Executing op: ActionStart(Name=CacheInstallPrep.17E5C180_F281_4425_9348_3E891E7F8D1F,Description=Creating install cache,)
Rollback: Moving files
MSI (s) (5C:DC) [09:46:23:577]: Executing op: ActionStart(Name=MoveFiles,Description=Moving files,Template=File: [1],  Directory: [9],  Size: [6])
MSI (s) (5C:DC) [09:46:23:577]: Executing op: SetTargetFolder(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FileRemove(,FileName=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\smcinst.exe,,)
Rollback: Compressing folders
MSI (s) (5C:DC) [09:46:23:577]: Executing op: ActionStart(Name=CompressFolders.B754A361_3344_430B_92FF_8F9A227A6B90,Description=Compressing folders,)
Rollback: Creating folders
MSI (s) (5C:DC) [09:46:23:577]: Executing op: ActionStart(Name=CreateFolders,Description=Creating folders,Template=Folder: [1])
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Program Files\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\SavSubEng\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Logs\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:577]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\I2_LDVP.VDB\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\BadPatts\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\APTemp\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:593]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\Global Exceptions\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files\Common Files\Symantec Shared\Common Client\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Program Files\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:608]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Temp\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcLU\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Cached Installs\{73CA0462-DD49-495D-A6E5-AC4CF6F5FAC1}\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\SPManifests\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Common Files\Symantec Shared\COH\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:624]: Executing op: FolderRemove(Folder=C:\WINDOWS\SysWOW64\drivers\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Start Menu\Programs\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Logs\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:639]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\,Foreign=0)
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderRemove(Folder=C:\WINDOWS\system32\,Foreign=0)
Rollback: DeleteClientPKI.93C43188_D2F5_461E_B42B_C3A2A318345C
MSI (s) (5C:DC) [09:46:23:655]: Executing op: ActionStart(Name=DeleteClientPKI.93C43188_D2F5_461E_B42B_C3A2A318345C,,)
Rollback: Removing files
MSI (s) (5C:DC) [09:46:23:655]: Executing op: ActionStart(Name=RemoveFiles,Description=Removing files,Template=File: [1], Directory: [9])
MSI (s) (5C:DC) [09:46:23:655]: Executing op: FolderCreate(Folder=C:\Documents and Settings\All Users\Application Data\Symantec\,Foreign=1,SecurityDescriptor=BinaryData)
Rollback: Removing system registry values
MSI (s) (5C:DC) [09:46:23:718]: Executing op: ActionStart(Name=RemoveRegistryValues,Description=Removing system registry values,Template=Key: [1], Name: [2])
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink,,BinaryType=1)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegRemoveKey()
MSI (s) (5C:DC) [09:46:23:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink 3: 2
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Symantec\SymClnUp,,BinaryType=0)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegRemoveKey()
MSI (s) (5C:DC) [09:46:23:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\SymClnUp 3: 2
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce,,BinaryType=0)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegCreateKey()
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\INTEL\LANDesk\AMS2\Installed\Files,,BinaryType=0)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegRemoveKey()
MSI (s) (5C:DC) [09:46:23:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\INTEL\LANDesk\AMS2\Installed\Files 3: 2
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Symantec\Symantec Endpoint Protection\AV,,BinaryType=0)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegRemoveKey()
MSI (s) (5C:DC) [09:46:23:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\AV 3: 2
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegRemoveKey()
MSI (s) (5C:DC) [09:46:23:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\AV 3: 2
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Symantec\InstalledApps,,BinaryType=0)
MSI (s) (5C:DC) [09:46:23:718]: Executing op: RegCreateKey()

Comments 7 CommentsJump to latest comment

Rafeeq's picture

delete all symantec folders

reboot

login as different user

then run the install.

 

or

 

Can you try installing Lusetup.exe first from Symantec_Endpoint_Protection_11.0.6A_Xplat_EN_DVD\SEPM\Lusetup.exe then try installing SEP
Mithun Sanghavi's picture

Hello,

You issue has been made as new Thread as your issue was different.

This has been created for better Experience and Assistance.

 

Looking at the Log, we found:

\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe)
MSI (s) (5C:DC) [09:46:22:265]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
Action 9:46:22: InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC.
MSI (s) (5C:DC) [09:46:22:265]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe)
MSI (s) (5C:E0) [09:46:22:265]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI7C.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2103571981

Action ended 9:46:22: InstallFinalize. Return value 3.
MSI (s) (5C:DC) [09:46:22:468]: User policy value 'DisableRollback' is 0
MSI (s) (5C:DC) [09:46:22:468]: Machine policy value 'DisableRollback' is 0

 

 

Cause
DCOM Configuration - Default Impersonation Level was set Impersonate instead of Identify.  
 
Solution

1. Go to Start Menu and Run
2 . Type dcomcnfg
3. Select Component Serverices-> Computers-> My Computer
4. Right click on My Computer and select Properties
5. Click on Default Properties tab
6. Change the default Impersonation Level as Identify
7. Verify also that Default Authentication Level is selected as Connect

 

 

Also try following and checking the articles below:

Title: 'Symantec Endpoint Protection installation rolls back while upgrading'
Web URL: http://www.symantec.com/business/support/index?pag...
 
Title: 'Symantec Endpoint Protection Client installation fails on LUCHECK 206'
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH122691&locale=en_US

 

Also would like to know which operating system do you have on the computer ( I am sure its a 64 bit machine)

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Jeremy Dundon's picture

C:\DOCUME~1\sssalama\Local Settings\Temp\1\VQHTPGAX\

 

\TEMP\1\ indicates that you do not have a 'console' RDP session, this may be why your install is failing, as Windows may not be able to give proper permissions for your session.

Either log on locally and retry or, if you have to use RDP, verify that you are granted the 'console' session via command prompt and either the 'set' command or 'qwinsta' command.

SamSalama's picture

@Mithun

- Yes, It i s64 bit machine

- DCOM has correct configuration

- The links you provided are not working

 

@ Jeremy

- I am connecting RDP using console switch mstsc -v:10.20.10.19 /f -console

Jeremy Dundon's picture

\temp\1\ means you were not granted full console access. The server may not be configured to allow this. Please see the following Microsoft document for more details:

http://support.microsoft.com/kb/278845

To configure the Windows Server 2003-based server to permit remote control, follow these steps:

  1. Open the Group Policy snap-in (Gpedit.msc).
  2. In the left pane, under the Computer Configuration branch, expand theAdministrative Templates branch.
  3. Expand the Windows Components branch.
  4. Click the Terminal Services folder.
  5. In the right pane, double-click Sets rules for remote control of Terminal Services user sessions.
  6. On the Setting tab, click Enabled.
  7. In the Options box, click Full Control with users' permission, and then click OK.
Mithun Sanghavi's picture

Hello, 

Remote Desktop Installation?

I hope you have a Look at this Symantec Knowledgebase Article:

 

How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop
 
http://www.symantec.com/business/support/index?page=content&id=TECH104331
 
 
Hope that might help you.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.